Dutch Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we take pride in facilitating career-defining opportunities for multilingual professionals across the globe. We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is a perfect match for those pursuing high-quality Dutch-speaking jobs within the thriving Customer Support Services industry, offering a seamless transition to a vibrant new professional chapter.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory for employment in Bulgaria).
• Proven experience in Customer Support Services or a similar client-facing role.
• Strong communication skills and a passion for helping people resolve their daily challenges.
• A proactive mindset and the ability to thrive in a multicultural, on-site environment.
• General technical proficiency to navigate modern support software effectively.

Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, ensuring high satisfaction levels within the Customer Support Services sector.
• Resolve complex customer inquiries and technical issues with empathy, accuracy, and professionalism.
• Maintain detailed records of customer interactions to contribute to the continuous improvement of our service standards.
• Collaborate with international teams to optimize workflows and enhance the overall client experience.
• Stay updated on product knowledge and service policies to provide precise information to users.
• Act as a brand ambassador, representing our clients with excellence in every interaction.
• Meet and exceed performance indicators established for the Dutch Speaking Support Specialist position in Bulgaria.

Benefits

• Competitive Monthly Salary reflective of your professional skills.
• Fully Paid Training to ensure your success in the Customer Support Services field.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
• Monthly Performance Bonus for high achievers.
• €1,500 Signing Bonus (one-time) for all new hires.
• An exciting career path among the best Dutch-speaking jobs currently available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed