Albanian Speaking Digital Trust and Safety Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

6d • Onsite

About The Position

Mercier Consultancy Group is seeking an Albanian-speaking Digital Trust and Safety Specialist to work on-site in Sofia, Bulgaria. The role supports social media safety and community standards by moderating content, investigating potential policy violations, and helping maintain a secure environment for users. The specialist will handle Albanian-language content, work with cross-functional teams, escalate complex cases, and contribute feedback to improve safety processes and automated moderation systems.

Requirements

• Native or fluent Albanian, spoken and written.
• Valid EU passport.
• Strong proficiency in English for communication in an international professional environment.
• Ability to work on-site in Sofia, Bulgaria, and integrate into a fast-paced team.
• Excellent analytical skills and ability to make objective decisions in a high-volume setting.

Nice To Haves

• Previous experience in social media moderation, customer support, or trust and safety environments.

Responsibilities

• Monitor and moderate social media content to uphold community guidelines and safety policies.
• Investigate reports of policy violations and take appropriate action to protect the digital ecosystem.
• Handle sensitive content in Albanian accurately.
• Collaborate with cross-functional teams to identify emerging social media safety risks.
• Use internal tools to escalate complex content issues to relevant departments for review.
• Stay updated on local and global policy changes affecting the social media industry.
• Provide detailed feedback to improve safety protocols and automated moderation systems.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Free relocation concierge support for documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed