About The Position

Mercier Consultancy Group is sourcing candidates for an Italian-speaking Digital Trust and Safety Specialist role in Bulgaria’s social media industry. The role focuses on maintaining online community integrity and upholding platform standards with accuracy and cultural understanding of the Italian market. This is an on-site position in Sofia, Bulgaria. The specialist will review social media content and reports, apply platform guidelines and safety standards, coordinate with global teams to improve moderation policies and digital trust protocols, and flag emerging trends or risks. The role includes fully paid training and relocation support. Previous content moderation or digital trust experience is considered an advantage.

Requirements

  • Native or fluent Italian, spoken and written.
  • Excellent English proficiency for international communication.
  • Strong interest in the social media industry and digital safety trends.
  • Ability to relocate to Sofia, Bulgaria, for this on-site role.
  • Valid EU passport.

Nice To Haves

  • Previous experience in content moderation or digital trust roles.

Responsibilities

  • Monitor and evaluate social media content for compliance with community guidelines and platform safety standards.
  • Analyze reports involving sensitive content using nuanced judgment and cultural understanding specific to the Italian market.
  • Collaborate with global internal teams to refine moderation policies and improve digital trust protocols.
  • Process content queues accurately and efficiently in a fast-paced, high-tech environment.
  • Document and escalate emerging trends or potential platform safety risks to relevant quality assurance departments.
  • Participate in continuous professional development to stay current with social media compliance regulations and safety trends.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Comprehensive health insurance coverage.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Free relocation concierge support for documentation, accommodation, and settling in.
  • Monthly performance bonus included as part of the compensation package.
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