Digital Strategist, User Experience

Adobe • New York, NY

3d • Hybrid

About The Position

Customer experience is evolving rapidly as digital platforms and interaction models continue to grow in complexity. In this role, you will help design and improve digital experiences for large-scale enterprise customers by applying user-centered design practices to real business challenges. As a CX / UX Strategist, you will collaborate with senior strategists, designers, and colleagues from various departments. You will help create and deliver clear, effective customer experiences across multiple channels and touchpoints. Your work will include research, analysis, and design exploration that leads to actionable suggestions and enhanced experiences. You will balance user needs, business objectives, and technical factors. This role delivers hands-on involvement at the junction of design, strategy, and delivery. You will craft UX artifacts, partner with cross-functional groups, and participate in client working sessions. Opportunities to develop your skills, investigate new tools and technologies, and contribute to experience strategy in complex enterprise contexts are also included.

Requirements

• 6+ years of experience in UX design, CX strategy, product design, or related digital experience roles with a strong focus on hands-on delivery
• Experience producing UX and CX deliverables such as research outputs, journey maps, personas, experience flows, wireframes, prototypes, or competitive analyses
• Proficiency with UX design and prototyping tools such as Figma, Sketch, Adobe XD, or similar platforms
• Capability to take full responsibility for specific sections of projects and produce high-quality results with support from senior team members
• Experience conducting mixed-methods user research, including interviews, usability testing, surveys, and synthesis of insights
• Knowledge of user-centered design methods and experience applying them to complex, real-world problems
• Comfort working in client-facing environments and collaborating directly with customers and internal teams
• Strong communication skills, with the ability to explain design decisions and research findings clearly to varied audiences
• Experience working within enterprise digital ecosystems and cross-functional teams
• Interest in AI-enabled user experiences and a willingness to learn and experiment as technologies evolve
• Strong organizational skills, attention to detail, and ability to manage multiple deliverables at the same time
• Bachelor’s degree or equivalent experience in Design, Human-Computer Interaction, Psychology, or a related field

Responsibilities

• Contribute hands-on CX and UX strategy work for enterprise clients, producing high-quality deliverables that inform experience decisions
• Assist with specific aspects of CX / UX projects—like user research, journey mapping, competitive analysis, usability evaluation, or experience concepting—while ensuring quality and clarity
• Develop UX deliverables such as journey maps, personas, experience flows, wireframes, prototypes, and competitive assessments to aid current-state analysis and future-state design
• Develop high-fidelity visual designs for digital concepts and customer-facing presentations
• Partner closely with Lead Strategists and UX Leads to translate experience strategy into actionable design and analysis
• Take part in client workshops and presentations, clearly conveying research findings, design reasoning, and experience suggestions
• Collaborate with product, engineering, content, and data partners as part of larger digital transformation programs
• Connect experience recommendations to business outcomes by explaining how designs support important measures such as conversion, retention, customer satisfaction, and operational efficiency
• Participate in the investigation of AI-powered experiences, such as conversational interfaces or personalization ideas, through research and design exploration
• Iterate on designs based on feedback, testing outcomes, and collaborator input while maintaining high usability and experience standards
• Gain expertise in Adobe’s CX / UX tools, methodologies, and standards, while aiding in the continuous refinement of design approaches

Benefits

• Meaningful benefits and opportunities to build a career while contributing to products and experiences used around the world.
• Ongoing feedback and open communication through Adobe's Check-In approach.
• Exceptional work environment recognized around the world.
• Colleagues committed to helping each other grow.
• Opportunities to make an impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level