Digital Specialist Trauma

Johnson & Johnson Innovative Medicine•West Chester, PA

10d•$96,000 - $155,250•Remote

About The Position

Johnson & Johnson is seeking a Digital Specialist to join its Digital Trauma Sales organization. This field-based sales role is a subject matter expert in trauma digital technologies, initially driving adoption of the Vector platform and other technologies as needed. The position supports commercial launch plans and is responsible for maintaining a validated customer sales pipeline, meeting quarterly area sales forecast goals, carrying out installations through customer education, and increasing awareness across the assigned area. The role is eligible for the Company’s variable incentive compensation program. Candidates need reasonable access to a major airport because of travel requirements. The specialist works with trauma sales teams, digital sales management, education teams, area sales leaders, customers, and service personnel. The role involves clinical demonstrations, site installations and early case support, hospital onboarding and in-services, regional tissue labs and product demonstrations, and engagement with surgeons and other clinical stakeholders. The specialist uses data to inform decisions, supports strategic area plans and budgets, and identifies needs, risks, and strategies that promote customer success and adoption. The position may require up to 75% domestic travel, including weekend work and overnight stays. Most work takes place in surgeon offices and hospitals and includes operating-room case coverage. Remote work may be considered on a case-by-case basis and requires Company approval. The role may require relocation now or in the future as business needs evolve.

Requirements

Bachelor’s degree in Sales, Life Sciences, Business, Engineering, or a related field.
At least 3 years of success selling or commercializing digital technologies, capital equipment, and/or software solutions in healthcare B2B relationships.
Experience providing customer service to healthcare professionals, driving adoption of new technologies, and building trust-based relationships.
At least 3 years of medical sales experience and working knowledge of the medical device or implant industry.
Experience launching new products through commercialization.
Awareness of adult learning principles and educational enablers for procedural confidence and utilization.
Ability to work in a clinical, technical, and professional sales environment.
Excellent verbal, written, and presentation skills.
Ability to work independently; self-starter who is well organized, self-motivated, energetic, and resourceful.
Willingness and ability to relocate now and/or in the future as business needs evolve.
Valid driver’s license and willingness to undergo hospital credentialing.
Proficiency with Microsoft Office.
Willingness and ability to travel domestically up to 75%, with likely weekend work and possible overnight stays away from home.
Ability to work primarily in surgeon offices and hospitals, including coverage of cases in the operating room.

Nice To Haves

Medical sales experience in orthopedics, endoscopy, navigation, or robotic capital equipment systems is preferred.
Digital fluency or proficiency with digital technologies and use cases.
A learning-oriented growth mindset, resilience, perseverance, self-reflection, disciplined commitment to training and improvement, openness to candid feedback, and a creative, curious approach.

Responsibilities

Coordinate with the trauma sales organization to assess leads and prospecting.
Conduct clinical demonstrations, support clinical advocacy, and communicate the technology’s value proposition and vision.
Lead site installations and early case support with the sales consultant team.
Work with Trauma Digital Sales Management to grow the area pipeline, monitor placement utilization, and meet enabling technologies forecast goals.
Apply knowledge of clinical and capital selling pathways for digital products.
Align digital business plans with area strategic goals.
Partner with Commercial Education, Professional Education, and Area Sales Leadership to deliver timely, impactful education programs.
Lead targeted regional tissue labs, product demonstrations, industry meeting interactions, and associated surgeon engagements.
Deliver hospital-based onboarding programs and in-services for surgical teams, including surgeons, PAs, operating-room technicians, and radiology technicians.
Support the field service organization in executing service and repair protocols.
Influence area budgets and ensure strategic use of funding.
Influence internal and external stakeholders and use data to drive decisions.
Identify area needs, risks, and strategies that support a successful customer experience and adoption of the platform.

Benefits

Participation in the Company’s consolidated retirement plan (pension) and savings plan (401(k)), subject to plan terms.
Sales incentive compensation program, subject to the applicable plan.
Vacation: 120 hours per calendar year, subject to policy and date of hire.
Sick time: 40 hours per calendar year, with different amounts for employees residing in Colorado or Washington, subject to policy and date of hire.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental Leave: 480 hours within one year of a child’s birth, adoption, or foster care placement.
Bereavement Leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver Leave: 80 hours in a 52-week rolling period.
Volunteer Leave: 32 hours per calendar year.
Military Spouse Time-Off: 80 hours per calendar year.