Digital Solutions Engineer

Roche • Indianapolis, IN

2d • $85,900 - $159,500 • Remote

About The Position

The Digital Solutions Engineer provides technical advice and support for post-sales activities involving Roche Diagnostic products, including installation, testing, integration, and maintenance. The role consults with sales teams and customers on Roche Diagnostic system solutions and their integration with customer medical systems, such as LIS and EMR. Much of the work is performed remotely, but the position requires travel of 25% or more to customer sites for consultation, installation, issue resolution, and team meetings. This is a remote, US-based position; the ideal candidate resides within 50 miles of a major airport.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Medical Technology, or Life Sciences, plus two years of laboratory IT, general IT, or product-line experience; alternatively, four years of experience.
• Ability to communicate and troubleshoot effectively with technical and non-technical groups.
• Ability to evaluate complex processes and apply critical-thinking skills to complete complex assignments.

Nice To Haves

• Ability to travel 25% or more to customer sites.
• Residence within 50 miles of a major metropolitan US airport.
• One year of project or process management experience demonstrating the ability to multitask and manage time effectively.
• Fluency with healthcare standards and technologies, including HL7, ASTM, HIPAA, networking, Microsoft Windows, and Cache Intersystems.
• In-depth knowledge of the clinical customer base and critical components of an LIS, laboratory IT processes, and workflows.

Responsibilities

• Manage installation of IT product solutions at customer sites, remotely and on-site.
• Determine customer needs and set appropriate installation expectations, ensuring resources are aligned and available within the specified timeframe.
• Perform validation processes to evaluate the effectiveness of IT solutions.
• Ensure customers are fully satisfied with their IT product installation.
• Serve as a technical resource for complex system issues, manage critical customer situations, and troubleshoot during installation and post-go-live phases.

Benefits

• Eligible to earn incentive compensation under the applicable Incentive Compensation Plan.
• Qualifies for the benefits detailed at the link provided in the job posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level