Digital Solutions Engineer

Roche • Indianapolis, IN

15h • Remote

About The Position

The Digital Solutions Engineer provides technical advice and supports post-sales activities for Roche Diagnostic products, including installation, testing, integration, and maintenance. The role consults with sales teams and customers on Roche Diagnostic system solutions and their integration with customer medical systems such as LIS and EMR. Most work is performed remotely, but the position requires travel of 25% or more to customer sites for consultation, installation, issue resolution, and team meetings. This is a remote, US-based position; the ideal candidate resides within 50 miles of a major airport.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Medical Technology, or Life Sciences, and two years of laboratory IT, general IT, or product-line experience; alternatively, four years of experience.
• Fluency with healthcare standards and technologies, including HL7, ASTM, HIPAA, networking, Microsoft Windows, and Cache Intersystems.
• In-depth knowledge of the clinical customer base and critical components of an LIS, laboratory IT processes, and workflows.
• Effective communication and troubleshooting skills with technical and non-technical groups.
• Ability to evaluate complex processes and apply critical-thinking skills to complete complex assignments.

Nice To Haves

• Ability to travel 25% or more to customer sites.
• Residence within 50 miles of a major metropolitan US airport.
• One year of project or process management experience demonstrating the ability to multitask and manage time effectively.

Responsibilities

• Manage installation of IT product solutions at customer sites, remotely and on-site.
• Determine customer needs and set installation expectations, ensuring resources are aligned and available within the specified timeframe.
• Perform validation processes to evaluate the effectiveness of IT solutions.
• Ensure customers are fully satisfied with their IT product installation.
• Serve as a technical resource for complex system issues, manage critical customer situations, and troubleshoot during installation and post-go-live phases.
• Consult with sales teams and customers on Roche Diagnostic system solutions and integration with customer medical systems.

Benefits

• Eligible for incentive compensation calculated and paid in accordance with the applicable Incentive Compensation Plan for the role.
• Qualifies for benefits detailed at the provided link; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level