Digital Solutions Analyst

Middlesex Savings Bank • Westborough, MA

1d • Hybrid

About The Position

The Digital Solutions Analyst supports the delivery of digital solutions and features that expand the Bank’s digital capabilities within its centralized enterprise digital strategy. Working with senior leaders and cross-functional teams, the analyst coordinates new feature development from initial design through launch, identifies user pain points with customer-facing departments, tests new features, and facilitates handoffs to business-line teams for ongoing operations. The role also supports third-party fintech partnerships and platform integrations, and helps ensure launches are ready, stable, and available after deployment.

The position is hybrid. After an initial 90-day onboarding period in the office, the schedule changes to three days in-office and two days remote each week. Regular travel to bank sites is required. The role may require extended hours and weekend work. No relocation assistance or visa sponsorship is available.

Requirements

• Bachelor’s degree in business, information systems, computer science, engineering, or a related discipline, or related work experience.
• At least 3 years of experience in digital project coordination, business analysis, technology operations, or an entry-level digital product role in banking or financial services.
• Demonstrated experience participating in user acceptance testing, writing test scripts, or validating software features against business requirements.
• Ability to create clear documentation, process flows, or training materials for operational handoffs.
• Collaborative approach and experience gathering feedback or requirements from non-technical, customer-facing stakeholders or customer experience professionals.
• Solid communication skills, including the ability to articulate strategies and plans to team members and senior management and work effectively with internal teams, business-line owners, and vendors.
• Strong analytical, interpersonal, and problem-solving abilities, including identifying and prioritizing critical-path issues and risks and recommending mitigation strategies.
• Initiative and resourcefulness in solving problems and producing high-quality work while respecting deadlines and budget considerations.
• Schedule flexibility to work extended hours and weekends.
• Ability to travel regularly to bank sites.

Nice To Haves

• Experience working with fintech companies and banking systems, including digital onboarding, lending software, or commercial and treasury infrastructure.

Responsibilities

• Coordinate development, testing, and deployment of digital products and features across digital channels, including online banking, mobile apps, and account-opening platforms.
• Partner with customer-facing departments such as retail branches, lending, and customer support to gather and document user pain points and translate them into actionable features or solutions.
• Perform user acceptance testing, functional testing, and quality validation before release to confirm solutions meet business requirements and user experience standards.
• Work with project management, business intelligence, and vendor management teams to ensure features meet specifications, integrate with third-party partners, and are delivered on schedule.
• Develop training materials, standard operating procedures, and documentation to hand off launched solutions to banking operations teams.
• Partner with technical teams to monitor launch readiness and post-deployment availability and support the transition to operational ownership.
• Support implementation and initial launches of third-party fintech partnerships and platform integrations.
• Protect the integrity and confidentiality of data in the Bank’s information systems.
• Perform duties in accordance with regulatory compliance guidelines and Bank policies, procedures, and objectives.
• Represent and promote the Bank through participation in community and industry activities.
• Perform other related and unrelated duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level