Digital Solutions and Platform Engineer

Cisco • Maynard, MA

1d • $116,600 - $147,900 • Hybrid

About The Position

As a Digital Solutions and Platform Engineer on Cisco’s Acacia Infrastructure and Service Operations team, you will own the operational reliability of platforms supporting Acacia’s engineering and business workflows. The team provides the servers, storage, and networking foundation for engineering, manufacturing, and global supply chain operations, and is shifting from traditional support toward proactive digital enablement.

You will diagnose complex infrastructure issues, automate repeatable tasks, reduce technical debt, and improve platform performance as the environment scales. The role combines hands-on engineering with architectural thinking, turning recurring incidents into lasting improvements and delivering stable, supportable systems. The position requires working from the Massachusetts office at least three days per week and participating in an on-call rotation for scheduled maintenance and incident response.

Requirements

• Bachelor’s degree or equivalent experience.
• Five or more years of hands-on experience administering and troubleshooting enterprise infrastructure, including virtualization, servers, storage, networking, or backup and recovery.
• Demonstrated ability to independently diagnose and resolve complex technical issues spanning multiple domains, such as identity, applications, and networks.
• Ability to automate infrastructure or operational tasks using scripting languages such as PowerShell, Python, or Bash, and configuration-management tools.
• Professional experience designing and implementing technical improvements, such as platform upgrades or workflow integrations, beyond standard maintenance.
• Ability to work from the Massachusetts office at least three days per week and participate in an on-call rotation for scheduled maintenance and incident response.

Nice To Haves

• Experience supporting technically demanding environments such as engineering, lab, test, manufacturing, or supply chain.
• Experience conducting stakeholder interviews, mapping business workflows, and translating requirements into technical solutions.
• Experience with infrastructure-as-code technologies such as Ansible or Terraform and public or hybrid cloud platforms.
• Familiarity with architecture or service-management frameworks such as ITIL, TOGAF, or BABOK.
• Exposure to AI-enabled tools, operational dashboards, observability platforms, or disaster recovery planning.
• Relevant professional certifications in cloud, automation, or systems architecture.

Responsibilities

• Own the operational reliability of platforms supporting engineering and business workflows.
• Diagnose and resolve complex technical issues across infrastructure domains.
• Automate repeatable infrastructure and operational tasks.
• Reduce technical debt and improve consistent platform performance as the environment scales.
• Design and implement technical improvements, including platform upgrades and workflow integrations.
• Turn recurring incidents into lasting improvements and deliver stable, supportable systems.
• Work from the Massachusetts office at least three days per week.
• Participate in an on-call rotation for scheduled maintenance and incident response.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Paid holidays and a floating holiday for non-exempt employees
• Paid birthday day off, year-end holiday shutdown, and personal wellness days
• Paid vacation or flexible vacation time off, depending on employee classification
• Paid sick time
• Additional paid time away may be requested for critical or emergency family issues
• Optional paid volunteer days
• Annual bonuses for eligible non-sales roles
• Potential Cisco restricted stock unit grants

What This Job Offers

• Job Type: Full-time
• Career Level: Senior