Digital Services Technologist

Continental•Mount Vernon, IL

2d•Onsite

About The Position

The Digital Services Technologist supports IT interfaces and edge-device solutions that run on or connect to manufacturing equipment and collect machine data. The role troubleshoots and supports these systems, requiring knowledge of associated hardware, software, and machine sequences across manufacturing areas. It also supports plant IPC Management and Change Management, including patching, backing up, securing, and maintaining control-system software and hardware such as IPCs, PLCs, drives, and communication devices. The technologist supports digital and automation projects during rollout and implementation, helping ensure successful deployment and transition to operations. The position provides hands-on system integration assistance, supports equipment design and commissioning, maintains backups and program-change records, and develops or delivers technical training and procedures. The role is on-site and supports operations across rotating morning, afternoon, and night shifts, with physical tasks and required safety practices.

Requirements

Associate degree in Electrical Engineering, Computer Engineering, or another technical field.
Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future.
Strong communication skills.
Ability and willingness to train personnel in production and maintenance areas.
Ability to work effectively in a team environment.
Machine knowledge across the manufacturing process.
Ability to work on-site and support rotating shifts, including mornings, afternoons, and nights.
Ability to perform physical tasks including lifting, bending, stooping, pushing, and pulling.
Follow safety procedures and guidelines, including wearing hearing protection and steel-toe shoes.

Nice To Haves

Good knowledge of industrial networking and computer systems.
Programming and troubleshooting experience with Allen-Bradley, Beckhoff, and Siemens automation platforms.
Experience with Python and C#.

Responsibilities

Provide hands-on support for CSMI, edge-device solutions such as cCSMI, PT100, and DOPAC, and other machine-system integrations across the manufacturing process.
Assist with patching, backups for IPCs and PLCs, and software version management.
Coordinate or assist with scheduling machine downtime to complete technical activities.
Organize, coordinate, or assist with technical training on CSMI and other IT systems for shop-floor craftsmen and Digital Services personnel.
Assist in the design, installation, commissioning, and startup of new or modified equipment.
Assist with CGMS and other system client software updates, upgrades, installations, and testing.
Support installation and maintain documentation of machine IPC backups.
Maintain records of temporary, evaluation, or special-circumstance PLC and IPC program changes.
Support IPC Management and Change Management activities within the plant.
Develop or assist in creating step-by-step procedures for machine setup, troubleshooting, problem resolution, and off-shift training.
Perform other duties assigned by the Maintenance Supervisor, Maintenance Coordinator, Maintenance Manager, or Plant Engineer.
Work on-site and support operations across rotating morning, afternoon, and night shifts.
Provide coverage for vacancies or resource gaps within the Digital Services Engineering team as needed.
Communicate effectively and professionally with maintenance, engineering, and production personnel.
Ensure ESH procedures, policies, and legal requirements are implemented, followed, and monitored.
Support Order Execution, including validation of materials, operators, recipes, and related production data.