Digital Services Technologist

Continental•Mount Vernon, IL

About The Position

The Digital Services Technologist supports and troubleshoots IT interface systems connected to manufacturing machines, including systems such as SFI and DOPAC. The role requires in-depth knowledge of hardware, software, and machine sequences across manufacturing areas. The technologist also supports plant IPC Management and Change Management by patching, backing up, protecting, and maintaining control-system software, including IPCs, PLCs, drives, and communication devices. The position involves hands-on support for machine system integrations, coordinating machine downtime for work, training shop-floor personnel, assisting with equipment design and startup, maintaining client software and backups, documenting program changes, and updating electrical drawings. The technologist works closely with maintenance, engineering, and production personnel, provides support outside regular shifts when requested, and may cover Digital Services Engineer vacancies. Safety procedures and applicable ESH policies and legal requirements must be followed. The role requires an associate degree in Electrical and/or Computer Engineering or another technical field, along with legal authorization to work in the United States. Continental will not sponsor employment visas for this position, and relocation assistance is not offered. The starting annual salary is $65,200.

Requirements

Associate degree in Electrical and/or Computer Engineering or another technical field.
Legal authorization to work in the United States; employment visa sponsorship is not available.
Good communication skills.
Ability and willingness to train others in production and maintenance areas.
Ability to work well in a team.
Ability to perform physical tasks including lifting, bending, stooping, pushing, and pulling.
Availability for after-shift or after-hours phone support and call-ins as requested.

Nice To Haves

Good knowledge of networking.
Computer skills.
Programming and troubleshooting knowledge in Allen Bradley, Beckhoff, and Siemens systems.

Responsibilities

Provide hands-on assistance with SFI/CGMS and other machine system integrations.
Develop and maintain knowledge of machines throughout the manufacturing process.
Organize or assist in scheduling and coordinating machine downtime needed to complete integration work.
Organize or assist with technical training on SFI/CGMS and other IT systems for shop-floor craftsmen and Digital Services personnel.
Assist with the design, installation, and startup of new or modified equipment.
Assist with SFI and other system client software updates and upgrades, installation, and testing.
Assist with installation and upkeep of documentation and machine IPC backups.
Maintain records of temporary, evaluation, or special-circumstance PLC/IPC program changes.
Support plant IPC Management and Change Management, including patching, backing up, protecting, and maintaining control-system software.
Update electrical drawings when control-system changes are made.
Assist with or develop detailed step-by-step procedures for setup, troubleshooting, problematic situations, and training on off shifts.
Perform other duties as directed by the maintenance supervisor, maintenance coordinator, maintenance manager, or plant engineer.
Provide after-shift or after-hours phone support and respond to call-ins as requested.
Provide vacancy coverage for Digital Services Engineers.
Communicate effectively, positively, and professionally with maintenance, engineering, and production personnel.
Ensure ESH procedures, policies, and legal requirements are implemented and monitored.
Adhere to safety procedures and guidelines, including use of hearing protection and steel-toe shoes.