Digital Services Technologist

Continental•Mount Vernon, IL

About The Position

The Digital Services Technologist supports IT interface systems connected to manufacturing machines, such as SFI and DOPAC, and troubleshoots those systems. The position requires in-depth knowledge of hardware, software, and machine sequences throughout manufacturing areas. It also supports plant IPC Management and Change Management, including patching, backing up, protecting, and maintaining software for control systems such as IPCs, PLCs, drives, and communication devices. The role provides hands-on support for machine integrations, assists with equipment design and startup, software updates, documentation and backups, and training for shopfloor personnel. It works with maintenance, engineering, and production teams and helps ensure applicable environmental, safety, and health procedures and legal requirements are implemented and monitored. The role includes availability for after-shift or after-hours phone support and call-ins as requested, as well as coverage for Digital Services Engineers.

Requirements

Associate degree in Electrical Engineering, Computer Engineering, or another technical field.
Good communication skills and the ability and willingness to train others in production and maintenance areas.
Ability to work well in a team.
Legal authorization to work in the United States; employment visa sponsorship is not available now or in the future.
Adhere to safety procedures and guidelines, including wearing hearing protection and steel-toe shoes.
Ability to perform physical tasks including lifting, bending, stooping, pushing, and pulling.

Nice To Haves

Good knowledge of networking and computer skills.
Programming and troubleshooting experience with Allen Bradley, Beckhoff, and Siemens.

Responsibilities

Provide hands-on assistance with SFI/CGMS and other machine system integrations, applying knowledge of the full manufacturing process.
Set up, organize, or assist in scheduling and coordinating machine downtime needed for integration work.
Set up, organize, or assist with technical training on SFI/CGMS and other IT systems for shopfloor craftsmen and Digital Services personnel.
Assist with the design, installation, and startup of new or modified equipment.
Assist with client software updates and upgrades for SFI and other systems, including installation and testing.
Assist with installation, documentation upkeep, and backups for machine IPCs.
Maintain records of temporary, evaluation, or special-circumstance PLC/IPC program changes.
Support plant IPC Management and Change Management.
Update electrical drawings when control-system changes are made.
Assist in or develop detailed step-by-step procedures for setup, troubleshooting, problematic situations, and training on off shifts.
Perform other duties as directed by the maintenance supervisor, maintenance coordinator, maintenance manager, or plant engineer.
Provide after-shift or after-hours phone support and call in as requested.
Provide vacancy coverage for Digital Services Engineers.
Communicate effectively, positively, and professionally with maintenance, engineering, and production personnel.
Ensure ESH procedures, policies, and legal requirements are implemented and monitored.