Digital Services Representative

Red River Employees Federal Credit Union•Texarkana, TX

2d•Onsite

About The Position

This position effectively corresponds with members or potential members via email and other back-office online channels, answering questions on a variety of topics. The role also performs Skip-A-Pay duties for Digital Services, runs eStatements reports, and disables accounts that are closed, vertifi alerted, or deceased as emails/IMs are received.

Requirements

Two years or more of financial institution / credit union experience or working in a customer service-related position.
High school diploma or the equivalent.
Competent computer skills and use of standard office equipment.
Professional and articulate written communication skills.
Ability to explain RRCU services in an understandable manner.
Ability to meet, speak, and deal effectively with people, being professional always.
Must be organized.
Must maintain a neat and professional appearance.
Ability to operate normal office equipment and some transporting, not to exceed 25 pounds.
Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.

Nice To Haves

College degree is preferred.

Responsibilities

Maintains a basic knowledge of Credit Union services, products, procedures, policies, operations, and practices to answer questions, and provide information to members.
Reviews skip a pay applications and email members the response.
Processing eStatements submissions for members.
Must stay up to date with Q2 updates and services, including assisting with member questions on the Virtual Branch Teams page.
Serves as a back-up on MeridianLink Account opening for Digital Services along with processing own debit cards, 30 day accounts, and closing not funded accounts.
Assists members with online banking questions that filter through Q2, such as direct deposits, IRAs, CDs, check orders, address changes, automatic transfers, and online banking needs.
Books Virtual Branch Loans
Assists with teams messages from employees as needed.
Adheres to all Red River Employees Federal Credit Union policies and procedures.
Performs other related duties as assigned.