Digital Services Representative

Commonwealth Credit Union • Frankfort, KY

20h

About The Position

The Digital Services Representative is responsible for Commonwealth Credit Union’s digital products and services, including internal and external technical support, product enhancements, upgrades, and research. Products include Bill Pay, eStatement, Zelle, and other services the credit union may deploy. The representative provides digital banking support to members and all areas of the credit union and administers the back-office portals. The role helps management coordinate digital banking and promotes ownership and quality in delivering products and services, with the goal of providing members with the best possible products and experience.

The position provides direct member support by phone, secure message, and email and requires working at least one Saturday per month. It also involves making administrative changes to digital banking services, maintaining back-office users and access rights, resetting passwords, and researching and troubleshooting advanced issues. The representative documents and tracks issues through the internal ticketing system and pursues relevant professional development.

Responsibilities

• Provide direct digital banking support to members by phone, secure message, and email.
• Work at least one Saturday per month.
• Complete administrative changes for digital banking services.
• Maintain back-office users and access rights and perform password resets for digital banking products and other deployed services.
• Research and troubleshoot advanced issues.
• Document and track issues using the internal ticketing system.
• Help management coordinate digital banking and support the quality delivery of products and services.
• Pursue development opportunities to enhance role- or industry-related expertise and skills.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed