Digital Services Representative

Commonwealth Credit Union • Frankfort, KY

1d

About The Position

The Digital Services Representative is responsible for Commonwealth Credit Union’s digital products and services, including internal and external technical support, product enhancements, upgrades, and research. Digital banking products include Bill Pay, eStatement, Zelle, and other products the credit union may deploy. The representative provides digital banking support to members and all areas of the credit union.

The position administers all back-office portals and helps management coordinate all aspects of digital banking. The representative encourages ownership and quality in delivering digital banking products and services and assists with providing members the best possible products and experience.

Commonwealth Credit Union expects team members to live its Team 1 culture and contribute to its goal of bettering lives through a passion to serve. The organization emphasizes appreciating differences, fostering connections, and maintaining an inclusive environment where everyone can thrive and succeed.

Responsibilities

• Provide direct support to members by phone, secure message, and email; work at least one Saturday per month.
• Complete administrative changes for digital banking, including maintaining back-office users and rights and resetting passwords for digital banking products and other deployed services.
• Research and troubleshoot advanced issues, documenting and tracking them through the internal ticketing system.
• Pursue development opportunities to enhance expertise and skills, including conferences, certifications, learning courses, and internal or external leadership programs.
• Support digital products and services through technical support, product enhancements, upgrades, and research.
• Administer back-office portals and help management coordinate digital banking.
• Encourage ownership and quality in the delivery of digital banking products and services, helping provide members with a strong product and service experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed