Digital Services Technologist

Continental•Mount Vernon, IL

2d•Onsite

About The Position

The Digital Services Technologist supports IT interfaces, such as CSMI, and edge device solutions, such as cCSMI, PT100, and DOPAC, that run on or connect to manufacturing equipment and collect machine data. The role troubleshoots and supports these interfaces and solutions, requiring knowledge of associated hardware, software, and machine sequences across manufacturing areas. The position supports plant IPC Management and Change Management, including patching, backing up, securing, and maintaining control-system software and hardware such as IPCs, PLCs, drives, and communication devices. It also supports digital and automation projects during rollout and implementation, helping ensure successful deployment and transition to operations. IT Interface Systems are machine-to-IT integration solutions implemented at the machine level that bridge production equipment and Manufacturing Execution Systems (MES). They support order execution, including validation of materials, operators, recipes, and related production data. The role is on-site and supports operations across rotating morning, afternoon, and night shifts. Safety procedures and guidelines must always be followed.

Requirements

Associate degree in Electrical Engineering, Computer Engineering, or another technical field.
Strong communication skills.
Ability and willingness to train personnel in production and maintenance areas.
Ability to work effectively within a team environment.
Legal authorization to work in the U.S.; employment visa sponsorship is not available.
Ability to perform physical tasks including lifting, bending, stooping, pushing, and pulling.
Follow safety procedures and guidelines, including wearing hearing protection and steel-toe shoes.

Nice To Haves

Good knowledge of industrial networking and computer systems.
Programming and troubleshooting experience with Allen-Bradley, Beckhoff, and Siemens automation platforms.
Experience with Python and C# is an advantage.

Responsibilities

Provide hands-on assistance with CSMI, edge device solutions (including cCSMI, PT100, and DOPAC), and other machine-system integrations; apply machine knowledge across the manufacturing process.
Assist with patching, backups for IPCs and PLCs, and software version management.
Coordinate, organize, or assist in scheduling machine downtime needed for support and maintenance activities.
Organize, coordinate, or assist with technical training on CSMI and other IT systems for shop-floor craftsmen and Digital Services personnel.
Assist in designing, installing, commissioning, and starting up new or modified equipment.
Assist with CGMS and other system client software updates, upgrades, installations, and testing.
Support installations and maintain documentation of machine IPC backups.
Maintain records of temporary, evaluation, or special-circumstance PLC and IPC program changes.
Support plant IPC Management and Change Management activities.
Develop or assist in creating detailed step-by-step procedures for machine setup, troubleshooting, problem resolution, and off-shift training activities.
Perform other duties assigned by the Maintenance Supervisor, Maintenance Coordinator, Maintenance Manager, or Plant Engineer.
Work on-site and support operations across rotating morning, afternoon, and night shifts.
Provide coverage for vacancies or resource gaps within the Digital Services Engineering team as required.
Communicate effectively, positively, and professionally with maintenance, engineering, and production personnel.
Ensure ESH procedures, policies, and legal requirements are implemented, followed, and continuously monitored.