Digital Sales Specialist

United Rentals•Charlotte, NC

5d•Onsite

About The Position

The Digital Sales Specialist supports internal and external customers through email, chat, and an online ordering platform. The role provides sales and service assistance while encouraging adoption of digital tools and contributing to revenue growth. The position is not remote; applicants must reside within the Charlotte Metro area. It offers career development opportunities in Sales or Operations.

Requirements

High school diploma or equivalent.
1–2 years of customer service experience.
Proficiency in Microsoft applications.
Strong verbal skills and the ability to speak clearly and articulate.
Exceptional relationship-building and customer service skills, with the ability to manage conflict constructively and respond professionally.
Ability to handle a high volume of tasks and stressful, sometimes unfamiliar situations.
Excellent teamwork, time management, efficiency, and communication skills.
Excellent organizational skills and strong attention to detail.

Nice To Haves

Bilingual.

Responsibilities

Assist customers with sales and service inquiries through email, chat, and an online ordering platform.
Create a positive and consistent customer service experience while reducing customer effort.
Partner with field employees to facilitate reservations, quotes, and service inquiries.
Identify and qualify equipment requests to ensure they meet customer requirements.
Source requests for various departments and employees.
Provide support to National Account Managers, Strategic Account Managers, and Outside Sales Representatives for customer rollouts.
Negotiate equipment rental rates in accordance with pricing policies and procedures.
Perform other duties as assigned.