Digital Sales Specialist
About The Position
The Digital Sales Specialist supports internal and external customers through email, chat, and an online ordering platform. The role helps exceed customer expectations by providing exceptional service, encouraging adoption of digital tools, and contributing to revenue growth. The position is not remote; candidates must reside within the Charlotte Metro area. The specialist works with United Rentals field employees and sales teams to facilitate reservations, quotes, service inquiries, customer rollouts, and equipment requests. The role also negotiates rental rates in accordance with company pricing policies and procedures, and performs other duties as assigned.
Requirements
- High school diploma or equivalent.
- 1–2 years of customer service experience.
- Proficiency in Microsoft applications.
- Strong verbal skills and the ability to speak clearly and articulate.
- Exceptional relationship-building and customer service skills.
- Ability to constructively manage conflict and respond professionally.
- Ability to handle a high volume of tasks and stressful or unfamiliar situations.
- Excellent teamwork, time management, efficiency, and communication skills.
- Excellent organizational skills and strong attention to detail.
- Must reside within the Charlotte Metro area; the position is not remote.
Nice To Haves
- Bilingual skills.
Responsibilities
- Assist customers with sales and service inquiries through email, chat, and an online ordering platform.
- Create a positive and consistent customer service experience while reducing customer effort.
- Partner with United Rentals field employees to facilitate reservations, quotes, and service inquiries.
- Identify and qualify equipment requests to ensure they meet customer requirements.
- Source requests for various departments and employees.
- Provide support to National Account Managers, Strategic Account Managers, and Outside Sales Representatives for customer rollouts.
- Negotiate equipment rental rates in accordance with pricing policies and procedures.
- Perform other duties as assigned.
Benefits
- Paid parental leave
- United Compassion Fund
- Employee discount program
- Career development and promotional opportunities
- Additional vacation buy-up program (U.S. only)
- Early wage access through Payactiv (U.S. hourly employees only)
- Paid sick leave
- Health and financial plans
- Inclusive and welcoming culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
