Digital Relationship Manager – Business Banker

Zions Bancorporation•Midvale, UT

16d•Onsite

About The Position

ZiFi is a digital-first small business bank operating across the Midwest and East Coast without physical branches. ZiFi Business Bankers provide the human connection behind its digital platform. This high-volume production role is expected to spend approximately 80% of its time operating the bank and 20% helping build and improve its products, risk processes, and operational workflows as the business prepares to scale. The role manages an assigned portfolio of business clients to increase product utilization, cross-sell services, prevent attrition, and protect bank revenue. It serves as a trusted consultant to business owners seeking bank products and reaches out to warm digital leads, including partner referrals, to introduce ZiFi and establish relationships. The position gathers documentation for business deposit accounts, structures SBA 7(a) loan files, and sets up merchant card processing applications. Working with Credit and Operations, the Business Banker contacts clients to obtain missing documents and resolve onboarding exceptions. The role also gathers client feedback, translates pain points and feature gaps into actionable product requirements, and collaborates with the team to define, test, and establish new operational workflows. It provides input on automated tools intended to support rapid business growth. Other duties may be assigned. The position is fully in office five days per week at the Zions Technology Center in Midvale, Utah.

Requirements

At least 1 year of banking experience in one or more of the following areas: SBA loans, deposit account opening, or merchant services/payments.
Small business banking experience.
A combination of education and experience may meet the requirements.

Nice To Haves

Sales experience is preferred.
SBA lending experience is preferred.
Experience packaging and processing business deposit accounts, SBA 7(a) loans, and merchant services is a plus.

Responsibilities

Manage an assigned portfolio of business clients to drive utilization, cross-sell services, prevent attrition, and protect bank revenue.
Consult with business owners about the steps required to obtain bank products.
Reach out to warm digital leads, including partner referrals such as Lendio, to introduce ZiFi and initiate relationships.
Collect documentation for business deposit accounts, structure SBA 7(a) loan files, and set up merchant card processing applications.
Work with Credit and Operations to contact clients, obtain missing tax forms, entity documents, and signature cards, and resolve onboarding exceptions.
Capture client pain points and feature gaps and translate frontline feedback into actionable product requirements for Online Banking and Digital Account Onboarding platforms.
Collaborate with the team to define, test, and establish new operational workflows.
Provide input on the design and optimization of automated tools to support business growth.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance starting day one.
Life and disability insurance.
Paid parental leave and adoption assistance.
Health Savings Account (HSA), Flexible Spending Account (FSA), and dependent care accounts.
Paid training.
Paid time off (PTO) and 11 paid federal holidays.
401(k) plan with company match.
Profit sharing.
Competitive compensation in line with work experience.
Mental health benefits, including coaching and therapy sessions.
Tuition reimbursement for qualifying employees.
Employee Ambassador preferred banking products.