Digital Project Manager - Hybrid

Smart IMS•Austin, TX

23h•Hybrid

About The Position

The Digital Project Manager will lead discovery and requirements definition for a complex international digital initiative spanning authenticated web and mobile app experiences. The role maps the end-to-end client journey, identifies experience gaps and opportunities, and translates business, regulatory, operational, and technology needs into clearly defined digital capabilities and actionable requirements. It works across multiple product and technology domains to determine the systems, business rules, data, and functional requirements needed to support the client experience. Initially, the role operates across multiple teams and workstreams; as the initiative progresses, it may take on product leadership responsibilities for a dedicated delivery team.

Requirements

Bachelor's degree or equivalent professional experience.
7+ years of digital product management, product ownership, business analysis, or related experience.
5+ years of experience defining or delivering complex digital experiences.
Extensive experience leading the definition and delivery of complex digital experiences across responsive web and mobile applications.
Strong digital product management experience, including discovery, journey mapping, scope definition, functional requirements, and delivery oversight.
Expert ability to translate client, business, operational, regulatory, and technology needs into detailed, actionable requirements.
Demonstrated experience evaluating end-to-end journeys across multiple product, platform, data, and operational domains.
Strong understanding of how front-end client experiences relate to supporting backend systems, services, data, and business logic.
Demonstrated experience documenting detailed functional requirements, workflows, business rules, and acceptance criteria.
Experience working across multiple product, business, operational, and technology domains.
Experience with responsive web and mobile app development.
Experience working within Agile delivery models and partnering with or leading scrum teams.
Strong project or program management experience, including cross-workstream dependency and risk management.
Ability to organize and track multiple workstreams, dependencies, decisions, risks, and deliverables.
Ability to create structure in ambiguous environments and move complex cross-functional initiatives from discovery through delivery.
Demonstrated ability to influence decisions and build productive relationships across multiple teams and organizational levels.
Experience collaborating with Legal, Compliance, Risk, technology, operations, service, design, and business partners.
Strong written and verbal communication skills, including communicating detailed requirements and providing concise senior-leader updates.
Ability to adapt as the initiative evolves from cross-domain discovery and planning into execution and delivery.
Curiosity, sound judgment, attention to detail, and ability to learn complex business and technical concepts quickly.
Outstanding organizational skills and ability to manage competing priorities with limited direction.

Nice To Haves

Experience in financial services, fintech, brokerage, investing, or another highly regulated industry.
Experience supporting international, global, or multi-market client experiences.
Experience working with Legal, Compliance, Risk, and regulatory partners.
Experience mapping complex client journeys that include digital, operational, and servicing components.
Experience defining requirements across multiple backend systems, APIs, data sources, and enterprise platforms.
Experience leading a scrum team or serving as a senior Product Owner.
Experience with Jira and Confluence.

Responsibilities

Lead discovery and requirements definition for a complex international initiative covering authenticated web and mobile experiences.
Map end-to-end client journeys across digital, operational, and servicing touchpoints; identify experience gaps, opportunities, dependencies, and needed capabilities.
Define the intended client experience, including workflows, business rules, decision points, error handling, content needs, and exception scenarios.
Translate business and client needs into detailed functional requirements for design and technology teams.
Define and document digital development scope, including required and excluded capabilities and affected teams or platforms.
Identify backend domains, systems, services, data, and integrations needed to enable the digital experience.
Partner with architecture and technology teams to evaluate feasibility, dependencies, implementation options, and delivery sequencing.
Collaborate with Legal, Compliance, Risk, business, operations, service, design, technology, and other partners to ensure requirements are complete and reviewed.
Partner with user experience design and research teams to develop intuitive web and mobile experiences for international clients.
Serve as the initiative’s central digital product contact, maintaining alignment across teams and helping resolve cross-domain questions and requirements.
Work with project and program management partners to define and track workstreams, milestones, dependencies, decisions, risks, and delivery readiness.
Facilitate working sessions to resolve ambiguity and advance decisions among business, product, design, technology, and control partners.
Communicate complex client experience and technology considerations clearly to working teams and senior leaders.
Support prioritization and tradeoff decisions based on client impact, business value, risk, feasibility, dependencies, and delivery constraints.
Maintain traceability between the client journey, business and functional requirements, design decisions, and delivery scope.
Monitor delivery against the defined client experience and requirements, identifying gaps or deviations for resolution.
As the initiative progresses, potentially lead product activities for a dedicated delivery or scrum team, including backlog development, story refinement, prioritization, acceptance criteria, and stakeholder alignment.
Advocate for clients and serve as a digital experience subject matter expert through discovery, planning, and delivery.