Digital Product Designer - UX
About The Position
The UX Designer is a core member of the Product Design team within Mayo Clinic Platform, which uses digital technologies, data, and innovation to transform healthcare. The role analyzes, plans, and sequences interactions with software, applications, and digital experiences. Using human-centered design practices, the designer understands the needs of patients, clinicians, customers, and other users and translates them into experiences that are easy, clear, useful, and pleasing. The UX Designer plans and conducts user research and usability testing throughout product discovery and development, then turns findings into actionable design recommendations. In partnership with Product and Engineering teams, the designer creates user-centered products that meet business requirements and provide a seamless user experience. Work spans browsers, responsive web applications, native apps, smart watches, kiosks, connected health-monitoring devices, and other consumer and healthcare interfaces. The role also evaluates designs against project-specific and enterprise standards, incorporates research into iterative improvements, and designs to WCAG 2.0 AA accessibility standards. The designer collaborates with the Product Design team to maintain and refine Mayo Clinic Platform’s digital design language and facilitates workshops and collaborative sessions with stakeholders.
Requirements
- High school diploma or GED required.
- 5–7 years of design experience with demonstrated impact.
- Understanding of the Human-Centered Design (HCD) process.
- Working knowledge of current user experience methods.
- Excellent visual communication skills and ability to clarify complex problems.
- Excellent interpersonal and communication skills, including confident presentation skills.
- Ability to design on behalf of people with serious and complex medical conditions.
- Understanding of the working methods of Experience Design colleagues, such as researchers, and engineering colleagues.
- Ability to communicate clearly to project or executive teams.
- Demonstrated use of an iterative design-cycle method to refine products.
- Demonstrated knowledge of design tools and platforms such as Adobe CS, Sketch, Figma, Mural, and InVision.
- Experience working in Scrum Agile methodology to define user stories as part of sprint planning.
Responsibilities
- Plan and conduct UX research and usability testing throughout product discovery and development.
- Define research objectives; develop research and usability-test plans; recruit and prepare participants; facilitate interviews and usability studies; analyze findings; and synthesize insights into design recommendations.
- Analyze research findings to plan and deliver use cases, user journeys, user-flow diagrams, navigation structures, and information architecture.
- Partner with Product and Engineering teams to advocate for user needs while meeting business requirements and supporting a seamless user experience.
- Design experiences across browsers, responsive web applications, native apps, smart watches, kiosks, web-connected health-monitoring devices, and other consumer and healthcare interfaces and systems.
- Create and deliver storyboards, wireframes, interface modules and pages, prototypes, and design specifications.
- Evaluate designs against project-specific and enterprise standards and metrics.
- Plan and facilitate usability evaluations of concepts and prototypes, identify usability issues and opportunities, and incorporate findings into iterative design improvements.
- Design to meet WCAG 2.0 AA accessibility standards.
- Collaborate with the Product Design team to maintain, grow, implement, and refine Mayo Clinic Platform’s digital design language.
- Facilitate design workshops and collaborative working sessions, synthesize differing perspectives, and communicate design rationale and research findings to Product, Engineering, and other stakeholders.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Affordable vision plan with a national network.
- HSA and FSA pre-tax savings accounts for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
