Digital Product Designer - UX

Mayo Clinic•Rochester, MN

About The Position

Mayo Clinic Platform is advancing healthcare through digital technologies, data, and innovation, with a focus on accessible, scalable, sustainable digital experiences designed around users’ needs. The UX Designer is a core member of the Product Design team and plans the interactions people have with software, applications, and digital experiences over time. Using human-centered design practices, the designer learns about the needs of patients, clinicians, customers, and other users and translates those needs into clear, useful, and engaging experiences. The role plans and conducts UX research and usability testing throughout product discovery and development. Work includes setting research objectives, preparing research and usability test plans, recruiting and preparing participants, facilitating interviews and usability studies, analyzing qualitative and quantitative findings, and turning insights into actionable design recommendations. The designer also creates use cases, user journeys, user-flow diagrams, navigation structures, and information architecture. Working with Product and Engineering, the UX Designer advocates for user needs while addressing business requirements and contributing to seamless product experiences. The role designs across browsers, responsive web applications, native apps, smart watches, kiosks, web-connected health-monitoring devices, and other consumer and healthcare interfaces and systems. Deliverables include storyboards, wireframes, interface modules and pages, prototypes, and design specifications. The designer evaluates work against project-specific and enterprise standards and metrics, plans usability evaluations, and iterates designs based on findings. The role designs to WCAG 2.0 AA accessibility standards, helps maintain and refine Mayo Clinic Platform’s digital design language, and facilitates collaborative workshops. The position is not eligible for visa sponsorship or transfer, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

High school diploma or GED.
5–7 years of design experience with demonstrated impact.
Understanding of the Human-Centered Design (HCD) process.
Working knowledge of current User Experience methods.
Demonstrated experience independently planning, facilitating, and analyzing user research and usability-testing sessions and communicating findings to cross-functional stakeholders.
Excellent visual communication skills and the ability to clarify complex problems.
Excellent interpersonal and communication skills, including confident presentation skills.
Ability to design on behalf of people with serious and complex medical conditions.
Understanding of the working methods of Experience Design colleagues, such as Researchers and Engineering.
Ability to communicate clearly to project or executive teams.
Demonstrated use of an iterative design-cycle method to refine products.
Knowledge of design tools and platforms such as Adobe CS, Sketch, Figma, Mural, and InVision.
Experience working in Scrum Agile methodology to define user stories as part of sprint planning.

Responsibilities

Plan and conduct UX research and usability testing throughout product discovery and development.
Define research objectives; develop research and usability-test plans; recruit and prepare participants; facilitate interviews and usability studies; analyze findings; and communicate actionable recommendations.
Create use cases, user journeys, user-flow diagrams, navigation structures, and information architecture based on research findings.
Partner with Product and Engineering to advocate for user needs while meeting business requirements and contributing to a seamless user experience.
Design experiences for browsers, responsive web applications, native apps, smart watches, kiosks, web-connected health-monitoring devices, and other consumer and healthcare interfaces and systems.
Create storyboards, wireframes, interface modules and pages, prototypes, and design specifications.
Evaluate designs against project-specific and enterprise standards and metrics.
Plan and facilitate usability evaluations of concepts and prototypes, identify usability issues and opportunities, and incorporate findings into iterative improvements.
Design to meet WCAG 2.0 AA accessibility standards.
Collaborate with the Product Design team to maintain, grow, implement, and refine Mayo Clinic Platform’s digital design language.
Facilitate design workshops and collaborative working sessions, synthesize differing perspectives, and clearly communicate design rationale and research findings to Product, Engineering, and other stakeholders.