Digital Print Specialist / Center Associate

The UPS Store #7528•Scarsdale, NY

About The Position

The Digital Print Specialist / Center Associate provides customer service to retail customers, including business owners, corporate professionals, and families. The role packs and processes shipments for local, national, and international delivery using various carriers, and manages and produces graphics and print orders. The Associate operates equipment such as copiers, fax machines, binding equipment, laminators, and cash registers, and advises customers on products, services, and value options. The position calls for a friendly, helpful, professional, self-starting team player who learns quickly and applies industry best practices.

Requirements

High school diploma or GED.
At least one year of customer service experience; more experience is preferred.
One to two years of experience in print production or graphic design, or a two-year degree in graphic design or a related field.
Strong computer skills, including Microsoft Office and Adobe Suites.
Knowledge and application of printing concepts.
Good communication and people skills.
Strong analytical and math skills.
Highly organized and detail oriented.
Good project and time management skills.
Ability to work independently and complete tasks in a quick-turn environment.
Ability to work collaboratively.
High energy level.
Prompt, reliable, and responsible.
Ability to lift 40 or more pounds.

Nice To Haves

More than one year of customer service experience is preferred.

Responsibilities

Understand and fulfill the needs of walk-in customers and telephone or email inquiries.
Communicate effectively and listen attentively to customers, co-workers, vendors, and leadership.
Empathize with demanding, impatient, or frustrated customers and work to turn stressful events into positive experiences.
Take ownership of customers’ packing, shipping, and print problems and offer viable solutions.
Package shipments for safe arrival, including assembling stock boxes, building custom boxes, and cushioning contents appropriately.
Manage the logistics of small- to medium-sized projects, follow through to completion, and provide updates to relevant parties.
Produce and design, proof, and update print materials using Adobe and Microsoft suites for Mac and PC.
Operate equipment, software, and devices expertly and be willing to teach others.
Prioritize and optimize workload to streamline production flow.
Multitask while maintaining attention to detail and quality control.
Maintain a clean, organized, and safe working environment.
Potentially open or close the store and perform end-of-day accounting.
Learn new products, services, alternative solutions, and industry trends, and occasionally review or retrain on less frequently used services.
Perform other duties as assigned.