Digital Print Specialist / Center Associate

The UPS Store #7528•Village of Scarsdale, NY

About The Position

The Digital Print Specialist / Center Associate delivers customer service to retail customers, including business owners, corporate professionals, and families. The role processes shipments for local, national, and international delivery, manages and produces graphics and print orders, and operates equipment such as copiers, fax machines, binding equipment, laminators, and cash registers. The Associate advises customers on products, services, and value options and applies industry best practices. The ideal candidate has customer service experience; experience in print production or graphic design, or a related two-year degree; familiarity with Adobe Creative Suite and Microsoft Office; and knowledge of printing concepts. The candidate is friendly, helpful, professional, energetic, trustworthy, quick to learn, and able to work independently and as part of a team.

Requirements

High school diploma or GED.
At least one year of customer service experience; more is preferred.
One to two years of experience in graphic design or a related field, or a two-year degree in graphic design or a related field.
Strong computer skills, including Microsoft Office and Adobe suites.
Knowledge and application of printing concepts.
Good communication and people skills.
Strong analytical and math skills.
Highly organized and detail oriented.
Good project and time management skills.
Ability to work independently and complete tasks in a quick-turn environment.
Ability to work collaboratively.
High energy level.
Prompt, reliable, and responsible.
Ability to lift 40 pounds or more.

Nice To Haves

More than one year of customer service experience.

Responsibilities

Understand and fulfill the needs of walk-in customers and telephone or email inquiries.
Communicate effectively and listen to customers, co-workers, vendors, and leadership.
Empathize with and manage demanding, impatient, or frustrated customers to create a positive experience.
Take ownership of customers’ packing, shipping, and print problems and offer viable solutions.
Package shipments for safe arrival, including assembling stock boxes, building custom boxes, and cushioning contents properly.
Manage the logistics of small to medium projects, follow them through to completion, and update relevant parties as needed.
Produce and design, proof, and update print-project materials using Adobe and Microsoft suites on Mac and PC.
Operate equipment, software, and devices expertly and be willing to teach others.
Prioritize and optimize workload to streamline production flow.
Multitask while maintaining attention to detail and high quality control.
Maintain a clean, organized, and safe working environment.
Possibly open or close the store and perform end-of-day accounting.
Learn new products, services, alternative solutions, and industry trends, and occasionally review or retrain on less-used services.
Perform other duties as assigned.