Digital Platform Manager

TEXAS ASSOCIATION OF COUNTY OFFICIALS•Austin, TX

1d•Hybrid

About The Position

This role manages and develops the digital platforms used to communicate internally within TAC and to the county members. This includes several public facing TAC websites, internal SharePoint, bulk email communication, and assisting with TAC CIRA members’ websites, tools, and products. Develops and implements department strategic plans, processes, and procedures; and enhances the integration between the IT and other departments. This position also evaluates emerging tools, including artificial intelligence, to enhance content delivery in a responsible, public-sector environment.

Requirements

Bachelor's degree in a relevant field such as Computer Science, Information Systems, Digital Media, Communications, or a related discipline, OR equivalent practical experience and certifications required.
5-6 years of experience in web design, digital platform media, or similar technical field required.
3-5 years of experience managing a technical or communications team required.
Proven track record of managing and growing relationships related to government or technology services.
Ability to communicate effectively, both written and verbal, and to relate to individuals with diverse backgrounds.
Possesses a strong understanding of county government especially as it relates to technological needs and trends.
Demonstrates strong analytical and problem-solving abilities to diagnose and address IT service issues.
Proficiently coordinates projects and manages multiple technical requests simultaneously.
Builds rapport and establishes credibility with diverse member populations regarding their technical needs, exemplifying customer service excellence.
Translates member business requirements into actionable IT service solutions.
Adapts effectively to rapidly changing IT environments and emerging technologies.
Proactively identifies and mitigates technical risks to member satisfaction and service continuity.
Ability to function independently with minimal supervision.

Nice To Haves

Master’s degree or related advanced certifications preferred.
Experience with Artificial Intelligence is strongly desired.

Responsibilities

Develop and execute a unified strategy for both member-facing county websites and internal organizational websites.
Ensure all platforms align with TAC strategic goals, brand standards, and user needs while balancing external service delivery with internal messaging priorities.
Supervise and mentor staff responsible for website development, content management, and customer support.
Set clear expectations, manage workloads, and foster a culture of accountability, innovation, and customer service.
Engage directly with CIRA team, vendors, and with county officials and IT administrators to understand requirements, provide guidance on best practices, and translate needs into effective digital solutions.
Maintain strong relationships to ensure customer satisfaction and long-term engagement.
Collaborate with internal teams to ensure digital platforms effectively support organizational operations, marketing efforts, and service delivery.
This includes policy creation and enforcement, process review, and communication best practices.
Optimize digital communication processes and procedures around websites and bulk emails.
Analyzes member service usage data and feedback to identify technical trends, anticipate potential service issues, and drive technology development.
Contributes to the development of IT service delivery playbooks and member success strategies
Conducts regular technology review sessions with members to assess current IT service performance and explore opportunities for digital improvement.
Perform other duties as assigned.
Participate in industry conferences, user groups, or regional events to showcase digital platform capabilities, share best practices, and stay connected to trends in government technology.
Participates in the testing and feedback process for new IT service offerings or platform updates.
Provide subject matter expertise during all phases of development, vendor evaluations, or member responses, particularly related to website platforms, accessibility compliance, and digital services.