Manager, Digital Platform & Engineering Operations

Royal Bank of Canada • Toronto, ON

3d • Onsite

About The Position

The Digital Platform & Engineering (DP&E) Business Operations Manager will centralize and align critical financial, risk, and reporting capabilities across our business and technology teams. This role will lead DP&E’s financial management strategy and execution, including operating plans, AppDev recovery, and service chargeback models. Additionally, it will establish and execute a framework to manage risk and regulatory activities effectively. The incumbent will collaborate with stakeholders in financial planning, risk offices, and DP&E resource managers to ensure seamless delivery of initiatives.

Requirements

• 5+ years of hands-on financial management experience, preferably in technology or financial services.
• Exceptional communication skills: Ability to translate technical concepts for diverse audiences, including executives.
• Advanced Excel proficiency: Expertise in building and optimizing large-scale financial models.
• Process improvement expertise: Proven ability to design/optimize workflows (e.g., chargeback models, risk processes).
• Leadership skills: Experience facilitating cross-functional teams and managing competing priorities.
• Analytical rigor: Strong attention to detail and business acumen for vetting qualitative/quantitative data.
• Growth mindset: Commitment to staying current with data technologies and industry trends.

Nice To Haves

• Financial systems expertise: Familiarity with tools like MIS and Planview
• Technology domain knowledge: Understanding of AppDev, cloud services, or IT infrastructure.
• Risk certifications: Credentials like CRISC, CISM, or FRM, or experience with frameworks (Archer, NIST).
• Agile/Scrum exposure: Experience aligning financial/risk operations with agile delivery.
• Stakeholder influence: Track record of driving consensus in matrixed organizations.

Responsibilities

• Build and present the Monthly Business Review (MBR), consolidating updates on programs, financials, and risk.
• Analyze current and future operating plans, identifying trends and providing budget recommendations.
• Ensure funding aligns with resource recovery, enabling resource managers to track staff allocation monthly and address gaps.
• Design and implement a recovery model for non-AppDev projects to streamline processes and reduce administrative burden.
• Establish a centralized framework (e.g., working groups) to monitor risks (e.g., Archer findings, server vulnerabilities) and remediation strategies.
• Partner with program leads to ensure timely communication of updates and alignment with plans.
• Collaborate with cross-functional teams and present insights to executive leadership.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Access to a variety of job opportunities across business and geographies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed