Manager Platform Engineering

QVC•West Chester, PA

1d•Hybrid

About The Position

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. We are looking for an experienced DevOps Engineering Manager to lead our middleware platform engineering team. You will combine technical leadership, hands-on engineering, and strategic platform development to build and evolve our enterprise middleware infrastructure. You'll architect and implement middleware platforms including API management, message queuing, service mesh, and integration solutions while leading a distributed team. You will report to our Director, DevOps. This role is hybrid and will require you to be onsite at our headquarters in West Chester, PA six days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: DE, NJ, PA. Relocation assistance is not available for this role.

Requirements

5+ years of experience in DevOps, platform engineering, or infrastructure engineering
3+ years of hands-on experience with at least 4 of the following middleware platforms: API Management: NGINX, Kong, Apigee, Azure APIM, AWS API Gateway; Message Queuing: Apache Kafka, RabbitMQ, IBM MQ, Azure Service Bus, AWS SQS/SNS; Integration Platforms: MuleSoft, Dell Boomi, Apache Camel; Service Mesh: Istio, Linkerd, Consul
Programming skills in Python, Go, Java, or similar languages with the ability to write production code
Expert-level knowledge of Infrastructure as Code using Terraform, Ansible, Pulumi, or CloudFormation
Understanding of networking concepts including TCP/IP, DNS, SSL/TLS, HTTP/HTTPS protocols
Experience with load balancers: NGINX Plus, HAProxy, F5, Azure Load Balancer, AWS ALB/NLB
Proficiency with containerization (Docker, Kubernetes) and orchestration platforms
Experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, Azure DevOps)
Hands-on experience with cloud platforms (Azure (preferably), AWS, or GCP) and hybrid cloud architectures

Responsibilities

Design and architect scalable, highly available middleware platform solutions across NGINX, API Management (APIM), Apache Kafka, IBM MQ, MuleSoft, Azure Service Bus, and related technologies
Design and implement network architectures including internal/external load balancers (ALB, NLB, Azure Load Balancer, NGINX Plus), service mesh configurations, and traffic routing strategies
Build reference architectures and design patterns for middleware integration across the enterprise
Drive platform evolution from legacy systems to cloud-native, container-based architectures
Lead incident response for platform-level issues and drive root cause analysis to prevent recurrence
Write production-grade code in Python, Go, or similar languages for platform automation, tooling, and integrations
Develop Infrastructure as Code (IaC) using Terraform, Ansible, CloudFormation, or ARM templates to provision and manage middleware infrastructure
Implement CI/CD pipelines for middleware platform deployments and configuration management
Build monitoring, observability, and alerting solutions for middleware platforms using tools like Prometheus, Grafana, ELK stack, or Azure Monitor
Implement security best practices including network segmentation, firewall rules, API gateway security policies, and certificate management
Define and track SLOs/SLIs for middleware platforms and drive reliability improvements
Maintain comprehensive documentation including runbooks, architecture diagrams, and API specifications