Digital Ops & Analytics Intern

Rockland Trust Company • Rockland, MA

3d

About The Position

The Digital Ops & Analytics Intern supports the systems and tools behind Rockland Trust’s digital banking services. Working with the Digital Banking Analyst Manager and professionals across Digital Banking, Information Technology, Operations, and vendor partners, the intern gains practical exposure to digital banking platforms, systems management, data analysis, technology operations, and customer-facing financial technology.

The internship includes a collaborative summer project in which interns work together to address a real business challenge, develop recommendations, and present findings to organizational leadership. The program is designed to build technical, analytical, communication, project management, and teamwork skills while providing mentorship and experience in a regulated banking environment.

Requirements

• Be a rising junior or senior pursuing a bachelor's degree in Business Information Systems, Computer Science, Data Analytics, Finance, Mathematics, or a related field.
• Strong computer skills, including proficiency in Microsoft Excel.
• Strong analytical, problem-solving, and organizational skills.
• Excellent attention to detail.
• Effective written and verbal communication skills.
• Ability to learn new systems and technology quickly.
• Ability to work independently and collaboratively in a team environment.

Nice To Haves

• Experience using Excel for data analysis, reporting, pivot tables, formulas, or charts.
• Coursework or project experience involving data analysis, information systems, programming, or business technology.
• Exposure to application testing, troubleshooting, or technical support through coursework, internships, student organizations, or extracurricular activities.
• Interest in digital banking, financial technology (FinTech), banking operations, or business systems.

Responsibilities

• Assist with support and monitoring of digital banking systems, including online and mobile banking platforms.
• Research, document, and troubleshoot system issues and support requests.
• Participate in system testing for upgrades, enhancements, and new features.
• Analyze data and help prepare reports and operational metrics using Excel and other reporting tools.
• Create and maintain process documentation, workflows, and reference materials.
• Support special projects and process improvement initiatives related to digital banking and banking technology.
• Collaborate with Digital Banking, Information Technology, and other departments to understand how digital systems support customer and business needs.
• Gain exposure to vendor relationships, system management, and technology operations within a regulated banking environment.
• Participate in collaborative summer intern projects, including developing recommendations for a real business challenge and presenting findings to organizational leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern