Digital Operations/Call Center Representative
About The Position
The Digital Operations/Call Center Representative provides customer service to incoming callers by answering questions or directing callers to the appropriate department. The role coordinates completion of work tasks within the department and with other bank departments, reports pertinent information to the immediate supervisor, responds to inquiries and information requests, and follows applicable laws and organizational policies and procedures. Candidates must have a high school diploma or equivalent, preferably with a business curriculum emphasis, and at least one year of experience in related banking positions. A solid understanding of bank products, services, and core banking systems is required.
Requirements
- High school diploma or equivalent, with an emphasis in a business curriculum.
- At least one year of experience in related banking positions.
- Solid understanding of bank products, services, and core banking systems.
- Moderate reading, writing, and mathematics skills.
- Proficient grammar, interpersonal relations, and communication skills.
- Moderate PC and analytical skills.
- Demonstrated knowledge of the features, benefits, and operating procedures of bank products and services.
- Visual and auditory skills.
Nice To Haves
- Specialized banking education and training.
Responsibilities
- Provide customer service to incoming callers by answering questions or directing callers to the appropriate department.
- Coordinate completion of work tasks within the department and with other bank departments.
- Report pertinent information to the immediate supervisor.
- Respond to inquiries and requests for information.
- Abide by current laws and organizational policies and procedures.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
