Digital Operations/Call Center Representative

Woodlands Bank • Williamsport, PA

3d

About The Position

The Digital Operations/Call Center Representative provides customer service to incoming callers by answering questions or directing callers to the appropriate department. The role coordinates work tasks within the department and with other bank departments, reports pertinent information to the immediate supervisor, responds to inquiries and information requests, and follows applicable laws and organizational policies and procedures.

Requirements

• High school diploma or equivalent, with an emphasis in a business curriculum.
• At least one year of experience in related banking positions.
• Solid understanding of bank products, services, and core banking systems.
• Moderate reading, writing, and mathematics skills.
• Proficient grammar skills.
• Proficient interpersonal relations and communication skills.
• Moderate PC skills.
• Moderate analytical skills.
• Demonstrated knowledge of features, benefits, and operating procedures relating to bank products and services.
• Visual and auditory skills.

Nice To Haves

• Specialized banking education and training.

Responsibilities

• Provide customer service to incoming callers by answering their questions or directing them to the appropriate department.
• Coordinate completion of work tasks within the department and with other bank departments.
• Report pertinent information to the immediate supervisor.
• Respond to inquiries and requests for information.
• Abide by current laws and organizational policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED