Digital Operations Associate, Care Management
About The Position
The Digital Operations Associate, Care Management provides administrative operational support, primarily through mail and documentation handling. The role also assists with care coordination to facilitate the delivery of appropriate, quality healthcare, promote cost-effective outcomes, and improve program and operational efficiency, particularly in transition of care and member engagement. The associate supports Medical Management mail operations, handles correspondence and documents through established digital workflows, and works with Care Management on documentation handling and editing.
Requirements
- At least 1 year of experience in a healthcare setting, including handling sensitive documentation.
- At least 1 year of experience with basic medical terminology and concepts used in care management.
- Willingness to work Monday through Friday, 8 a.m. to 5 p.m. Arizona Time.
- Basic computer proficiency and ability to learn and navigate multiple systems and digital workflows, including Microsoft Excel and Microsoft Word.
- High school diploma or GED.
Nice To Haves
- Previous health plan, administrative, document processing, and/or mail operations experience.
- Experience working with electronic document-management or digital mail systems.
- Experience with members and/or customer service.
- Experience using systems such as Digital Corporate Mailroom or ProFax.
- Strong attention to detail and ability to accurately process, organize, and route documents.
- Ability to manage multiple priorities and complete time-sensitive work in a fast-paced environment.
- Strong organizational and time management skills.
- Effective written and verbal communication skills.
- Ability to work independently while collaborating effectively with team members and internal business partners.
- Ability to follow established procedures while identifying and escalating issues when appropriate.
- Commitment to maintaining confidentiality and appropriately handling sensitive member information.
- Flexibility to support standard Care Management Associate responsibilities based on business needs.
Responsibilities
- Support daily Medical Management mail operations.
- Process, label, route, and distribute correspondence using Digital Corporate Mailroom, ProFax, and established workflows.
- Support accurate and efficient document handling.
- Collaborate with internal teams to address mail-related needs.
- Promote and support quality administration of care coordination.
- Work with Care Management on documentation handling and editing.
- Perform other duties as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
