Digital Operations and Community Resources Fellow (Glitter Sisters Inc) - ACC

Lead For America • Asheville, NC

13d • Onsite

About The Position

The Digital Operations and Community Resources Fellow is a hands-on, implementation-focused member of the Glitter Sisters team. Under staff direction and supervision, the Fellow helps keep information flowing, digital systems organized, community resources accessible, and approved day-to-day outreach moving forward. The role works within established messaging, brand standards, content priorities, and program strategy, turning them into consistent, timely execution. It spans digital operations, community resource research, outreach, program support, and administrative and organizational support related to approved AmeriCorps service activities and GSI programs.

The Fellow serves in a direct-service and capacity-building role. All activities are supervised and must remain within the approved AmeriCorps position description and program scope. The Member may not independently manage programs, supervise staff or contractors, determine eligibility, lead fundraising or grant writing, or perform duties that duplicate, displace, or supplant employees or contractors.

The service term is December 7, 2026, through August 13, 2027. Members serve full-time, approximately 40 hours per week, and complete 1,200 service hours. ACC provides structured training and support, including a virtual national orientation, an in-person Winter Institute, twice-monthly virtual training, a community listening tour, support from a Lead For America Program Coordinator, peer meetings, and access to a national network.

Requirements

• Passion for community service and connecting neighbors to digital tools, skills, and opportunities.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.
• Must be a U.S. Citizen, National, or Lawful Permanent Resident.
• Must hold a high school diploma or GED equivalent.
• Must be at least 17 years of age by the start of service.
• Must not have already served four or more AmeriCorps State/National terms.

Responsibilities

• Schedule and publish approved social media content in accordance with established calendars, messaging, and brand standards.
• Keep social media and content calendars current and ensure planned posts are accurate and timely under staff direction.
• Create simple, on-brand graphics in Canva using established templates and visual guidelines.
• Assist with short-form digital content, including Reels and basic video content, using staff-approved materials and priorities.
• Format and distribute approved e-newsletters, program updates, announcements, and other digital communications.
• Monitor routine digital inquiries and direct questions to the appropriate team member when needed.
• Maintain organized digital files, content assets, contact lists, and communications materials.
• Research, identify, and verify community and digital resources relevant to GSI scholars and their families.
• Build and maintain an organized, accessible resource directory under staff direction and review.
• Help share information about digital resources, services, and opportunities supported by community partners and funders, including resources connected to the Digital Navigators initiative.
• Review resource information for accuracy and flag outdated, incomplete, or broken information for correction by appropriate staff or providers.
• Conduct online research and organize findings in a clear, usable format.
• Help participants locate reliable information and connect with appropriate resources, escalating questions to GSI staff or partner organizations when needed.
• Support staff with donor and sponsor communications using approved information and materials, and research sponsors relevant to approved programming. The Fellow does not solicit donations, negotiate sponsorships, or make funding commitments.
• Support staff-approved parental communications.
• Support outreach for GSI programs, workshops, community events, and special initiatives under staff direction and supervision.
• Assist with participant registration, confirmations, reminders, and routine follow-up for approved programs and activities.
• Provide in-person support at events, workshops, outreach activities, and tabling opportunities.
• Become familiar with GSI programs and resources to represent the organization accurately and professionally when interacting with participants, families, partners, and community members.
• Prepare materials and provide logistical support before, during, and after programs and events.
• Follow up with participants to encourage completion of feedback surveys, evaluations, and other approved data-collection tools.
• Track survey responses and participant feedback accurately and consistently.
• Organize collected information for staff review of participation, outcomes, and feedback.
• Assist with routine data review, documentation, and preparation of information for program evaluation and grant or funder reporting under staff direction and review.
• Handle participant information with appropriate care, professionalism, and confidentiality.
• Maintain press, media, partner, and community outreach contact lists under staff direction.
• Assist with distribution of approved press releases, media notices, and organizational announcements.
• Track outreach and follow-up, and verify contact information and maintain accurate records for routine media and community outreach.
• Provide administrative and organizational support related to approved AmeriCorps service activities and GSI programs, rather than general organizational operations.
• Maintain organized shared files and folders in Google Drive related to assigned service activities.
• Use Google Workspace, shared calendars, Slack, Canva, and other platforms adopted by the organization.
• Assist with scheduling, contact-list maintenance, routine correspondence, documentation, meeting or event preparation, and follow-up related to approved programs and service activities.
• Help create simple systems and maintain existing systems so information is easy for the team to locate and use under staff direction.
• Complete assigned tasks, meet deadlines, communicate progress, and flag questions or obstacles early.
• Participate in ACC training and development activities, including orientation, the Winter Institute, twice-monthly training, a community listening tour, and peer pod meetings.

Benefits

• $23,300 living stipend, dispersed bi-weekly over the service term.
• $5,220 Segal Education Award through AmeriCorps, applicable to education-related expenses after the program, including repayment of qualifying student loans.
• Healthcare coverage, if applicable.
• Access to childcare benefits.
• Student loan forbearance during the service year.
• Fully funded ACC Winter Institute, including travel, lodging, and a per diem stipend.
• Structured training and support throughout the service year.
• Dedicated one-to-one support from a Lead For America Program Coordinator and twice-monthly peer pod meetings for networking and professional development.
• Access to a national network of ACC Members, alumni, and community partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED