Digital Fellow

Brooklyn Sports & Entertainment • New York, NY

2d • Onsite

About The Position

Brooklyn Sports & Entertainment’s Fellowship Program is a paid, 12-month program for motivated recent college graduates interested in the sports and entertainment industry. The program is designed to build core skills, provide business insights, and introduce fellows to the many facets of the company. The Digital Fellow supports the Technology team’s Information Technology, Consumer Technology, Artificial Intelligence, and Data, Analytics and Insights functions through technical support, project coordination, product development, AI testing, and data analysis and reporting.

The fellow may rotate through several areas within the department and work on cross-departmental projects. The role is primarily based in an office, with attendance at games and events possible as requested; these may occur on evenings, weekends, and holidays. The program runs from June 2027 through May 2028.

Requirements

• Recent college graduate interested in working in the sports and entertainment industry.
• Able to work full time and remain engaged throughout the program.
• Prior work experience in the department to which the applicant applies; this may include internships, projects, volunteer work, or significant paid or unpaid activities.
• Legally authorized to work in the United States for any employer.
• Demonstrates accountability, growth mindset, integrity, and care.
• Proactive and thoughtful, with enthusiasm for learning and professional growth.
• Excellent communication and relationship-building skills, and ability to collaborate cross-functionally in a fast-paced environment.
• Demonstrated connection and commitment to Brooklyn.

Responsibilities

• Provide technical support for hardware and software issues; image and configure computers using Intune and Jamf; update and patch systems; assist with game-day operations and system functionality; and manage asset inventory and digital project tasks.
• Build and maintain digital forms in Form Titan and support integration with Salesforce Sales Cloud.
• Assist in creating and publishing Barclayscenter.com event pages, maintaining event details, ticketing information, and promotional content.
• Create custom Google Analytics 4 and Amplitude dashboards and work with Product Owners to interpret insights for stakeholders.
• Generate and organize QR codes for events, marketing initiatives, and in-arena activations, including tracking and version control.
• Support customer journeys and triggered campaigns in Braze, extract and share campaign KPIs, and help audit data flows for data integrity.
• Use Monday.com to track project timelines and task workflows; coordinate across marketing, creative, and data teams; and support documentation, reporting, and process improvements.
• Support user acceptance testing of AI agents for ticketing sales, partnerships, and business teams by writing test cases, logging issues, and tracking feedback to resolution.
• Help deliver AI training, office hours, and onboarding for staff using Claude and ChatGPT Enterprise; create how-to guides and prompt libraries.
• Help build, test, and maintain AI agents and tools; write and debug Python code, manage changes in GitHub, and help release features to business users.
• Build lightweight AI skills, prompts, and automations connected to Salesforce, Snowflake, Slack, and Monday.com to streamline repetitive work.
• Perform ad hoc data analysis to answer business questions and communicate findings through clear summaries and visuals.
• Audit and streamline CRM reports and dashboards, and document fields, processes, and reporting logic.
• Build and assign sales lead lists and maintain accurate CRM data.
• Test AI-powered analytics tools by comparing outputs with source data and logging errors.
• Help design fan and customer surveys, analyze responses, and summarize insights.
• Attend games and events as requested.

Benefits

• Paid 12-month fellowship with benefits eligibility and competitive benefits packages.
• Rotations through several areas within a department or focus area, with learning opportunities and cross-departmental projects.
• Tailored curriculum, workshops, and external events.
• Access to internal and external networking opportunities.
• Early access to full-time roles within Brooklyn Sports & Entertainment.
• Access to the company mentorship program and peer-to-peer mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed