Digital Fellow

Brooklyn Sports & Entertainment • Brooklyn, NY

2d • Onsite

About The Position

Brooklyn Sports & Entertainment’s Fellowship Program is a paid, 12-month program for motivated recent college graduates interested in sports and entertainment. The Digital Fellow supports four Technology team functions: Information Technology, Consumer Technology, Artificial Intelligence, and Data, Analytics and Insights. The role provides exposure to the company’s business and opportunities to build core skills through technical support, project coordination, product development, AI testing, data analysis, and reporting. Fellows rotate through areas within their focus area and may contribute to cross-departmental projects. The position primarily works in an office, with attendance at games and events as requested; these may occur on evenings, weekends, and holidays.

Requirements

• Recent college graduate interested in the sports and entertainment industry.
• Prior work experience in the department to which the applicant applies; qualifying experience may include internships, projects, volunteer work, or significant paid or unpaid activities.
• Able to work full time and remain engaged for the duration of the program.
• Excellent communication and relationship-building skills; able to collaborate cross-functionally in a fast-paced environment and champion culture in a group setting.
• Demonstrated connection and commitment to Brooklyn.
• Legally authorized to work in the United States for any employer.
• Demonstrates accountability, growth mindset, integrity, and care.
• Proactive, thoughtful, and excited to learn and grow professionally.

Responsibilities

• Provide hardware and software technical support, configure and image computers using Intune and Jamf, and assist with updates and patching.
• Assist with game-day operations and system functionality, manage inventory of assets, and support digital projects and tasks.
• Build and maintain digital forms in Form Titan and ensure integration with Salesforce Sales Cloud.
• Assist in creating and publishing Barclayscenter.com event pages, keeping event details, ticketing information, and promotional content accurate.
• Create custom reporting dashboards in GA4 and Amplitude and work with Product Owners to interpret insights for stakeholders.
• Generate and organize QR codes for events, marketing initiatives, and in-arena activations, maintaining tracking and version control.
• Support customer journeys and triggered campaigns in Braze, extract and share campaign KPIs, and audit data flows for integrity.
• Track project timelines and workflows in Monday.com, support cross-departmental communication, and assist with documentation, reporting, and process improvement.
• Support user acceptance testing of AI agents by writing test cases, logging issues, and tracking feedback through resolution.
• Help run AI training sessions, office hours, and onboarding; create how-to guides and prompt libraries for Claude and ChatGPT Enterprise.
• Help build, test, and maintain AI agents and tools; write and debug Python code, manage changes in GitHub, and help deliver features to business users.
• Build lightweight AI skills, prompts, and automations connecting with Salesforce, Snowflake, Slack, and Monday.com to streamline repetitive work.
• Conduct ad hoc data analysis to answer business questions and communicate findings through clear summaries and visuals.
• Audit and streamline CRM reports and dashboards and document fields, processes, and reporting logic.
• Build and assign sales lead lists and maintain accurate CRM data.
• Test AI-powered analytics tools by checking outputs against source data and logging errors.
• Help design fan and customer surveys, analyze responses, and summarize insights.
• Participate in rotations, workshops, external events, networking, and mentorship opportunities offered through the program.

Benefits

• Paid 12-month fellowship with compensation of $20.00 per hour.
• Corporate benefits; Fellows are eligible for competitive benefits packages.
• Rotations through several areas within a department or focus area, with opportunities to learn from multiple teams and work on cross-departmental projects.
• Tailored curriculum, workshops, and external events.
• Access to internal and external networking opportunities.
• Early access to full-time roles within Brooklyn Sports & Entertainment.
• Access to the company mentorship program and peer-to-peer mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed