Clinical Operations Manager (ACC)

West Coast University•Los Angeles, CA

12d

About The Position

Reporting directly to the Director of Nursing, the Clinical Operations Manager develops and maintains clinical sites, student placements, and contractual agreements, and assists with securing new clinical affiliations for the nursing program. The role oversees operations and relationships with clinical partners, including the development and retention of clinical sites, to help ensure students receive adequate clinical experiences and meet performance expectations. The manager maintains clinical-site contracts and documentation; identifies and develops clinical placement opportunities; coordinates faculty and students assigned to clinical facilities; and maintains communication among ACC, clinical facility staff, and students. The role also supports clinical faculty in preparing students, assessing their knowledge and skills, and providing timely feedback on clinical performance. The position participates in faculty and school activities, professional development, and clinical-site onboarding and training. It requires local travel and a flexible schedule.

Requirements

High school graduation or equivalent.
Current CPR card.
At least three years of related experience.
Ability to demonstrate understanding of the nursing or healthcare field.
Ability to operate equipment and machines used for instructional purposes and office equipment such as computer terminals, calculators, and copiers.
Ability to work effectively in a highly ethnically and culturally diverse student and associate community.
Effective oral and written communication, presentation, and listening skills.
Ability to speak before public groups, committees, and meetings.
Interpersonal skills, follow-through, attention to detail, and ability to motivate others.
Creative facilitation and conflict-resolution skills for difficult and sensitive issues.
Excellent analytical and organizational skills.
Ability to self-direct, manage time and multiple tasks, and work under deadlines and competing priorities.
Ability to work with individuals at all organizational levels and exercise good judgment.
Ability to interpret rules, regulations, policies, and procedures and ensure compliance.
Excellent customer service skills and ability to maintain cooperative working relationships.
Willingness to work a flexible schedule.
Ability to travel or drive locally on a weekly, daily, or as-needed basis.

Nice To Haves

Bachelor’s degree from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
California license as a Registered Nurse (RN) or Licensed Vocational Nurse (LVN).
Bilingual skills.

Responsibilities

Maintain contracts with clinical sites, including obtaining renewal signatures, explaining site requirements, and terminating agreements when sites cannot provide appropriate clinical education.
Identify clinical sites that support student requirements and assist in developing new professional medical and nursing relationships for additional sites.
Develop and maintain professional relationships with hospitals, medical offices, clinical-site directors, and other clinical partners.
Maintain contact with existing contract sites and support positive, long-term relationships.
Maintain accurate clinical-site database information, including contacts and contract expiration and termination dates, and initiate renewals in a timely manner.
Evaluate insurance and liability issues related to clinical sites and provide appropriate documentation.
Collect and maintain clinical education documentation, including health forms, CPR certifications, student evaluations, and site evaluations.
Advise the Director of Nursing on the general effectiveness of the program’s clinical education.
Plan, coordinate, and manage faculty and students assigned to clinical facilities.
Conduct calls and site visits, mediate conflicts, communicate course and program learning objectives, record attendance, and facilitate clinical affiliations.
Establish and maintain communication between clinical facilities, their staff, and ACC.
Inform clinical affiliate staff of student objectives and work with them to clarify facility policies and procedures.
Validate student placement effectiveness and progress toward mutually established objectives with clinical affiliate staff.
Identify clinical affiliate staff who can serve as role models or mentors.
Attend advisory meetings to build relationships and address shared concerns.
Ensure clinical faculty use care-planning time to direct students to clinical preparation resources.
Ensure clinical faculty assess student knowledge and skills under the Director of Nursing’s direction to promote safety and optimal patient care.
Ensure clinical faculty provide periodic feedback on clinical performance after observations and at midterm and semester end.
Conduct required clinical-site onboarding and training for department staff.
Participate in professional development and relevant organizations, meetings, workshops, and seminars.
Participate in faculty meetings, student functions, graduation exercises, open houses, new student orientations, and advisory board meetings.
Maintain a professional appearance and serve as a role model, leader, and mentor to the campus community.
Follow College/University policies and procedures, applicable laws, professional standards, and the organization’s ethical and compliance requirements.