Digital Navigator Support (Southwestern Commission) - ACC Member

Lead For America • Sylva, NC

5d

About The Position

The Digital Navigator will support the Southwestern Commission’s efforts to expand digital inclusion and strengthen digital literacy throughout Western North Carolina. The role provides individualized technology assistance, supports educational workshops, and participates in community outreach to help older adults, underserved populations, and people seeking employment develop essential digital skills. Working with senior centers, workforce development organizations, and other community agencies under the guidance and supervision of program and host site staff, the Digital Navigator helps people build confidence using technology, access essential online resources, and become more independent in a digital world.

The position also supports program development, coordination, and evaluation. Activities include preparing accessible learning materials, coordinating workshops and appointments, assisting with digital-device distribution, maintaining program records, gathering participant feedback, and contributing to quarterly reporting. The service supports digital inclusion across the Southwestern Commission’s seven-county region and promotes sustainable learning through community partnerships and outreach.

This is a full-time AmeriCorps service position. Members serve approximately 40 hours per week and complete 1,200 hours during the service term, December 7, 2026 through August 13, 2027. The program does not offer part-time or remote member positions.

Requirements

• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be at least 17 years old by the start of service.
• Have fewer than four prior AmeriCorps State/National terms.
• Have a passion for community service and connecting neighbors to digital tools, skills, and opportunities.
• Have strong communication and interpersonal skills.
• Be able to work independently and collaboratively within a team.
• Have an interest in gaining experience in community development or digital inclusion.

Responsibilities

• Provide one-on-one technology assistance, especially to older adults, underserved populations, and people with limited digital experience.
• Develop and deliver digital literacy workshops on smartphone and computer basics, email, internet navigation, online safety, scam prevention, and accessing digital services.
• Provide patient, individualized instruction tailored to participants’ skill levels and technology needs.
• Collaborate with senior centers, libraries, workforce development organizations, and other community partners to expand access to digital literacy resources.
• Support community outreach events, educational programs, and awareness initiatives promoting digital inclusion.
• Identify barriers to technology access and work with partners and program staff on practical, community-centered solutions.
• Build relationships with local organizations to expand educational opportunities and connect people with available resources.
• Assist in creating accessible educational materials, instructional guides, and hands-on learning activities.
• Help coordinate and schedule workshops, individual appointments, and outreach opportunities.
• Support digital-device distribution by assisting eligible individuals with device setup, basic instruction, and technology resources.
• Encourage participants and community partners to continue developing technology skills and support sustainable digital learning opportunities.
• Maintain accurate records of educational activities, participant interactions, workshops, outreach events, and services provided.
• Collect participant feedback to evaluate programming and identify improvements.
• Assist with quarterly program reporting and documentation of outcomes, including individuals served, educational sessions delivered, and community partnerships supported.
• Work toward program goals and performance measures while responding flexibly to community needs under staff guidance.
• Support digital inclusion activities across the Southwestern Commission’s seven-county service region and document participant engagement and progress.

Benefits

• $23,300 living stipend, dispersed bi-weekly over the service term.
• $5,220 Segal Education Award through AmeriCorps, applicable to education-related expenses after the program, including qualifying student loan repayment.
• Healthcare coverage, if applicable.
• Access to childcare benefits.
• Student loan forbearance during the service year.
• Fully funded ACC Winter Institute, including travel, lodging, and a per diem stipend.
• Structured training and support, including orientation, twice-monthly virtual skills training, self-paced curricula with opportunities to earn badges and credentials, a community listening tour, one-on-one Program Coordinator support, peer pod meetings, and access to a national network of members, alumni, and community partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED