Digital Navigator Support (Southwestern Commission) - ACC Member

Lead For America • Sylva, NC

4d • Onsite

About The Position

The Digital Navigator will support the Southwestern Commission’s efforts to expand digital inclusion and digital literacy throughout Western North Carolina. The role provides individualized technology assistance, supports educational workshops, and participates in community outreach to help older adults, underserved populations, and people seeking employment build essential digital skills. Working with senior centers, workforce development organizations, and other community agencies under the guidance and supervision of program and host-site staff, the member will help people use technology with greater confidence, access online resources, and become more independent.

The member will provide one-on-one assistance and help develop and deliver workshops on topics such as smartphone and computer basics, email, internet navigation, online safety, scam prevention, and accessing digital services. The role also supports outreach and partnerships, development of accessible learning materials, workshop and appointment coordination, device distribution and setup, and ongoing digital learning opportunities. The member will maintain program records, collect participant feedback, assist with quarterly reporting, and work toward program goals across the Southwestern Commission’s seven-county service region.

This is a full-time American Connection Corps AmeriCorps service fellowship with Southwestern Commission. Members serve approximately 40 hours per week and complete 1,200 service hours during the term, December 7, 2026 through August 13, 2027. ACC provides structured training, professional development, and support throughout the service year.

Requirements

• Passion for community service and connecting neighbors with digital tools, skills, and opportunities.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.
• Be a U.S. citizen, U.S. national, or lawful permanent resident.
• Hold a high school diploma or GED equivalent.
• Be at least 17 years old by the start of service.
• Have served fewer than four AmeriCorps State/National terms.

Responsibilities

• Provide one-on-one technology assistance, particularly to older adults, underserved populations, and people with limited digital experience.
• Develop and deliver digital literacy workshops in coordination with program staff on smartphone and computer basics, email, internet navigation, online safety, scam prevention, and digital services.
• Provide patient, individualized instruction suited to participants’ skill levels and needs.
• Collaborate with senior centers, libraries, workforce development organizations, and other community partners to expand access to digital literacy resources.
• Support community outreach events, educational programs, and awareness initiatives promoting digital inclusion.
• Identify technology-access barriers and work with community partners and program staff on practical, community-centered solutions.
• Build relationships with local organizations to expand educational opportunities and connect people with available resources.
• Help develop accessible educational materials, instructional guides, and hands-on learning activities.
• Assist with scheduling and coordinating workshops, appointments, and outreach opportunities.
• Support digital device distribution by helping eligible individuals with device setup, basic instruction, and available technology resources.
• Encourage participants and community partners to continue developing technology skills and support sustainable digital learning opportunities.
• Maintain accurate records of participant interactions, workshops, outreach, educational activities, and services in accordance with program procedures.
• Collect participant feedback to assess program effectiveness and identify improvements.
• Assist with quarterly reporting and documentation of measurable outcomes, including people served, sessions delivered, and partnerships supported.
• Work toward program goals and performance measures while responding flexibly to community needs under staff guidance.
• Support digital inclusion activities across the Southwestern Commission’s seven-county service region and document participant engagement and progress.

Benefits

• $23,300 living stipend, dispersed bi-weekly during the service term.
• $5,220 Segal Education Award through AmeriCorps, applicable to education-related expenses after the program, including repayment of qualifying student loans.
• Healthcare coverage, if applicable.
• Access to childcare benefits.
• Student loan forbearance during the service year.
• Fully funded ACC Winter Institute, including travel, lodging, and a per diem stipend.
• Week-long virtual orientation with the national cohort.
• Twice-monthly virtual skills training and self-paced curricula with opportunities to earn badges and credentials.
• Structured community listening tour at the start of service.
• Dedicated one-on-one support from a Lead For America Program Coordinator and twice-monthly peer pod meetings.
• Access to a national network of ACC members, alumni, and community partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED