Digital Marketing Specialist

CLS Living•Austin, TX

22d•Hybrid

About The Position

At CLS Living, our mission is simple: to deliver unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.

Requirements

Bachelor’s degree in Marketing, Communications, or related field.
2+ years of experience in digital marketing — preferably in a multi-property, multi-location, or property management environment.
Expertise in social media content strategy and paid advertising (including TikTok Ads).
Proficient in Meta Ads Manager and Meta Business Suite.
Strong grasp of social media best practices, platforms, and trends.
Expert in content creation and providing feedback.
Excellent written and verbal communication skills.
Proven ability to multitask, prioritize, and manage multiple projects simultaneously.
Impeccable attention to detail.

Nice To Haves

Experience with platforms such as Hootsuite, HubSpot, SoCi, Birdeye, or similar.
Strong analytical mindset with experience in performance reporting.
Previous experience in property management or real estate marketing a plus.

Responsibilities

Own and manage the social media presence for an assigned portfolio of apartment communities.
Help to develop content calendars aligned with leasing goals, seasonal campaigns, and property events.
Publish content across Instagram and Facebook along with any emerging platforms.
Monitor platform performance and adjust content strategy based on engagement and analytics.
Guide onsite teams on quality content creation and provide individual support and feedback.
Write compelling captions and calls-to-action that reflect each property's unique personality while maintaining CLS Living brand standards.
Stay current on social media trends and proactively incorporate new formats, audio, and creative ideas.
Monitor and respond to online reviews while partnering with General Managers to address resident concerns and escalate issues when necessary.
Create reputation reports and provide recommendations for improving online sentiment.
Plan, launch, and optimize paid social campaigns to drive awareness, tours, and lease conversions.
Analyze campaign performance and recommend optimizations based on results.
Review and provide feedback on content submitted by property teams to ensure quality and brand consistency.
Support property teams with social media best practices, campaign ideas, and content planning.
Conduct onboarding and training for Social Media Coordinators and new communities.
Track social media growth, engagement, reach, and campaign performance.
Present insights that help improve content strategy and leasing outcomes.
Ensure property websites and GMB pages remain current and aligned with branding and marketing initiatives.
Maintain digital marketing platforms and ensure tracking and reporting are properly configured.
Continuously research emerging social media trends, AI tools, and digital marketing technologies.
Introduce new creative concepts that position CLS Living as an industry leader in multifamily marketing.
Travel to communities as needed for content creation, property visits, team training, and company meetings.