Digital Marketing Advisor

Federal Express Corporation•Collierville, TN

10d•$7,094 - $15,607•Hybrid

About The Position

Under minimal supervision, plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company’s product and service portfolio.

Requirements

Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.
Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support.
Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities.
Technical acumen.
Strong collaboration, communications and analytical skills.

Nice To Haves

A related Master’s Degree equals two (2) years experience.

Responsibilities

Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience.
Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
Provides subject matter expertise to support strategic priorities.
Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
Perform other duties as assigned.
Own portfolio operations and reporting, including customer and internal performance reporting, KPI governance, SOPs and workflows, contracting and billing processes, operational readiness, and continuous improvement.
Own customer-facing service reporting, including recurring reports, reporting requirements, delivery standards, data quality, and coordination of customer-specific reporting needs.
Own internal portfolio reporting, KPIs, dashboards, and performance visibility.
Identify and resolve recurring operational issues, manual workarounds, and process gaps.
Identify and resolve operational issues, manual workarounds, reporting gaps, and process breakdowns.
Establish reporting and operational governance, including standards, definitions, controls, and repeatable processes.
Coordinate contracting, billing, operational readiness, and related portfolio processes.
Partner across Operations, Product, IT/Data, Analytics, Finance, and Ops, Customer Experience teams to improve M&I service delivery and reporting capabilities.