Digital Loan Officer

IH Mississippi Valley Credit Union•Moline, IL

18d•$19 - $22•Onsite

About The Position

IH Mississippi Valley Credit Union is hiring a Digital Loan Officer for its Remote Financial Center team. In a call-center environment, the officer helps existing and prospective members with lending, new accounts, and other financial needs through phone, email, text, chat, and online channels. The role focuses on building member relationships, providing timely and personalized service, recommending suitable financial solutions, and working toward individual and team production goals. The position is located at the credit union’s headquarters on River Drive in Moline, Illinois. The facility offers an office environment and an on-site gym. The successful candidate will protect member information and follow established security, verification, and compliance requirements while participating in training, meetings, projects, and continued professional development.

Requirements

High school diploma or equivalent.
One or more years of financial lending experience or call-center experience in a sales-focused environment.
Strong verbal and written communication skills across phone and digital channels.
Professional, positive approach and ability to manage challenging conversations effectively.
Sense of urgency when responding to members, with strong attention to detail and accuracy.
Ability to organize, prioritize, and manage multiple responsibilities.
Sound judgment and ability to recommend solutions that support both the member and the credit union.
Collaborative, goal-oriented attitude and ability to adapt positively to change.

Responsibilities

Build strong member relationships by identifying needs, resolving concerns, and recommending appropriate financial solutions.
Interview members, review credit information, and complete consumer loan applications through phone, email, chat, and online channels.
Help members select lending solutions that fit their needs before submitting applications to Underwriting, and provide timely follow-up throughout the process.
Open memberships, deposit accounts, CDs, IRAs, and commercial accounts; gather required documentation and follow established procedures.
Make decisions within established authority regarding fee refunds, new accounts, debit card privileges, and other account needs.
Recommend credit union products and digital commercial services while working toward individual and departmental production and sales goals.
Maintain knowledge of products, services, promotions, policies, and procedures.
Protect member information and meet security, verification, and compliance requirements.
Participate in training, meetings, and projects and pursue continued learning and professional development.