Digital Employee Experience Senior Engineer, IT Client Services

Cardinal Health

8d•$89,000 - $139,920

About The Position

The Digital Employee Experience (DEX) Product Owner leads execution and value realization for Cardinal Health’s DEX transformation roadmap. The role serves as the business owner and strategic leader for a multi-year program intended to improve employee productivity, reduce digital friction, modernize IT service delivery, and enable proactive employee experiences through data, automation, AI, and journey-based design. The position ensures Cardinal Health realizes value from its DEX tool investment by translating telemetry, sentiment, and operational insights into measurable outcomes, including improved productivity, lower support costs, optimized technology spending, and better employee experiences. It combines strategic transformation leadership with technical product ownership, overseeing DEX analytics, experience campaigns, and value realization while managing the product backlog, change controls, and release governance with Client Engineering and support teams. The role works across business and technology functions to turn DEX insights into tested, approved remediation actions; coordinate endpoint improvements through established change processes; and develop employee communications and campaigns that support adoption, awareness, and ongoing improvement of the digital workplace experience. The position also leads complex projects, analyzes data and presents insights, contributes to policies and procedures, and may mentor less experienced colleagues. Travel of at least 10–15% may be required if necessary.

Requirements

Bachelor’s degree in Information Technology, Business Administration, Engineering, Information Systems, or a related field is preferred.
7+ years of experience in DEX Product Management, such as Nexthink, TeamViewer, or another DEX tool, preferred.
3+ years of experience leading enterprise-wide programs or products spanning multiple technology and business functions, preferred.
Demonstrated experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives, preferred.
Proven ability to lead large-scale initiatives through influence, collaboration, and stakeholder alignment without direct authority, preferred.
Experience translating business objectives into technical requirements, operational execution plans, and measurable outcomes, preferred.
Exceptional written and verbal communication skills, including presenting recommendations, roadmaps, and outcomes to senior leadership and working with communications teams on end-user DEX campaigns, preferred.
Strong understanding of critical endpoint management performance metrics and enterprise end-user computing environments, preferred.
Experience with ServiceNow management and workflow automations, preferred.
Strong knowledge of Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook, preferred.
Ability to travel at least 10–15% of the time, if necessary.

Nice To Haves

Bachelor’s degree in Information Technology, Business Administration, Engineering, Information Systems, or a related field.
7+ years of experience in DEX Product Management using Nexthink, TeamViewer, or another DEX tool.
3+ years of experience leading enterprise-wide programs or products spanning multiple technology and business functions.
Experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives.
Ability to lead large-scale initiatives through influence, collaboration, and stakeholder alignment without direct authority.
Experience translating business objectives into technical requirements, operational execution plans, and measurable outcomes.
Exceptional written and verbal communication skills, including senior leadership presentations and end-user DEX communications.
Strong understanding of endpoint management performance metrics and enterprise end-user computing environments.
Experience with ServiceNow management and workflow automations.
Strong knowledge of Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

Responsibilities

Own and lead the Digital Employee Experience roadmap, backlog, and governance processes, aligning them with the organization’s three-year transformation objectives and value realization targets.
Work with business and IT partners to drive adoption of AI-enabled solutions, self-healing automation, and proactive support models.
Serve as the primary business owner for DEX platform capabilities.
Lead DEX analysts and experience specialists who monitor endpoint telemetry, employee sentiment, and digital experience data to identify trends, risks, and opportunities for proactive improvement.
Translate DEX insights into prioritized remediation initiatives and actionable workstreams for Client Engineering, End User Computing, Service Desk, Infrastructure, IT Solution Owner application support teams, IT Asset Management, and other operational support teams.
Serve as technical Product Owner for DEX-driven enhancements by managing product backlogs, defining requirements, prioritizing fixes, and aligning solutions with business priorities and employee experience outcomes.
Partner with Client Engineering and technology teams to govern change controls, release management, testing strategies, and production deployments associated with DEX-recommended fixes and enhancements.
Ensure DEX-driven remediation activities are validated, tested, and approved through established change management and governance processes before enterprise deployment.
Develop and execute communication, adoption, and change management strategies for endpoint updates, operating system changes, application enhancements, and proactive remediation campaigns that affect employee experience.
Lead the creation and socialization of employee-facing communications explaining upcoming changes, expected benefits, business impacts, and recommended actions associated with DEX-driven improvements.
Drive digital experience campaigns that educate employees, improve technology adoption, gather feedback, and enhance employee productivity and satisfaction.
Establish closed-loop processes to convert DEX insights into actions, measure action effectiveness, and incorporate outcomes into future prioritization and roadmap decisions.
Define, monitor, and report KPIs related to employee productivity, digital experience scores, service desk demand reduction, automation effectiveness, device performance, and technology investment optimization.
Analyze complex datasets and present insights in a consumable format.
Participate in policy and procedure development, work on or lead complex projects, and mentor less experienced colleagues.