DIGITAL COORDINATOR

Leixir Dental Group•Timonium, MD

2d•$22 - $28•Onsite

About The Position

The Digital Coordinator is responsible for receiving and scheduling new digital scans and cases into the production system. This role coordinates with the lab and technical department to ensure all digital cases are properly routed and processed according to company standards. The Digital Coordinator maintains accurate digital documentation and supports workflow efficiency across departments. This role also assists in the management of case holds and case questions to ensure they are answered accurately and efficiently.

Requirements

Strong organizational skills with keen attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Effective verbal and written communication skills.
Proficiency in Microsoft Office Suite
Problem-solving mindset and ability to troubleshoot issues.
Reliable and consistent in meeting deadlines and commitments.
2+ years of work experience in a fast-paced environment.

Nice To Haves

CAD/CAM experience a plus.
Experience in dental lab or related field preferred.

Responsibilities

Manage and organizes daily responsibilities based on company priority level in correlation with production flow for that day.
Receives and schedules new digital scans in case management software.
Assists in managing case hold and case questions software, ensuring doctors receive expedient answers from Client Technical Services and the Production Team.
Answers phones, schedule pickups, add fulfillment requests, process payments.
Coordinates with other support departments such as lab director, finance, technical, and production operations when calls received are outside their scope.
Communicates with dental offices for Rx clarification or missing information.
Follows up with dental offices as needed on due dates and advises short date cases.
Assist with creating the International Outbound shipments.
Process patient photos, prepare implant parts, restock workstations, follow up on hold cases.
Performs other related duties as required.