Digital Operations Coordinator

Alliance Catholic Credit Union•Farmington Hills, MI

1d•Onsite

About The Position

Alliance Catholic Credit Union is seeking an exceptional and experienced Digital Operations Coordinator who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will report directly to the Director of Digital Products in our Admin location. The ideal candidate will continuously seek ways to streamline and improve the member experience and initiate and lead efforts to enhance our digital banking capabilities. They will research digital solutions and services to stay current of future product and emerging industry trends, develop and maintain relationships with existing vendors to build partnerships, and collaborate with the implementation team, marketing, and business units in testing and rollout of product enhancements and system changes. This role will support and maintain new development or enhancement initiatives, drive innovation that supports growth and increased usage of ACCU’s digital platforms, and conduct market research of existing and new technologies in the digital space and recommend features that encourage member engagement with our Digital platform. The coordinator will also assist with all digital implementations, upgrades, enhancements and training, ensure all digital product roadmaps and platforms align with ACCU’s strategic vision, and work closely with internal partners to integrate processes that allow our members to use the channel of their choice, seamlessly, across ACCU’s digital suite of products. Additionally, they will document, communicate and train ACCU team members to improve service to members using digital channels and develop training resources for team members. This role is responsible for reporting on metrics (adoption and abandon rates) and must comply with all federal regulations, including BSA, the Patriot Act, Office of Foreign Assets Control and all company policies. A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently.

Requirements

3-5 years of experience with digital banking product management, digital product development or implementation of digital banking platforms, products and services
Approachable team player with a personable and professional demeanor
Desire to learn
Driven to achieve outstanding results---accurately and efficiently

Nice To Haves

College degree preferred but not required

Responsibilities

Continuously seek ways to streamline and improve the member experience
Initiate and lead efforts to enhance our digital banking capabilities
Research digital solutions and services to stay current of future product and emerging industry trends
Develop and maintain relationships with existing vendors to build partnerships
Collaborate with the implementation team, marketing, and business units in testing and rollout of product enhancements and system changes
Support and maintain new development or enhancement initiatives
Drive innovation that supports growth and increased usage of ACCU’s digital platforms
Conduct market research of existing and new technologies in the digital space and recommend features that encourage member engagement with our Digital platform
Assist with all digital implementations, upgrades, enhancements and training
Ensure all digital product roadmaps and platforms align with ACCU’s strategic vision
Work closely with internal partners to integrate processes that allow our members to use the channel of their choice, seamlessly, across ACCU’s digital suite of products
Document, communicate and train ACCU team members to improve service to members using digital channels and develop training resources for team members
Responsible for reporting on metrics (adoption and abandon rates)
Comply with all federal regulations, including BSA, the Patriot Act, Office of Foreign Assets Control and all company policies