Digital Consumer Lending Spec

Old National Bank•Tinley Park, IL

3d•$19 - $31

About The Position

The Digital Consumer Lending Specialist works in Old National Bank’s Solution Center, a virtual lending center where clients interact with the bank through chat, phone, mobile, and online channels. The role focuses on providing superior customer service and building full financial relationships with clients, primarily through consumer lending. The Specialist maintains a positive, team-oriented approach and supports the bank’s mission, vision, and values. The Specialist develops client and prospective-client relationships, identifies appropriate products and services, processes consumer lending applications, supports sales and service targets, and handles assigned client inquiries and account maintenance. The role also requires compliance with regulatory and company policies, collaboration with colleagues and banking partners, and meeting attendance and scheduling requirements. The position’s stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a Saturday rotation from 8:00 a.m. to noon. The posting states that possible locations are flexible within the bank’s footprint.

Requirements

Minimum of 2 to 3 years of consumer lending experience.
Call center experience.
Ability to cross-sell new and existing bank products and services while providing a superior customer experience through relationship banking.
NMLS required.
Proficiency with Microsoft products and bank software products.

Nice To Haves

Bachelor’s degree in business and/or finance, or equivalent work experience.
3 to 5 years of banking experience preferred.

Responsibilities

Deliver a superior customer experience in every client interaction.
Understand clients’ complete financial profiles and recommend products and services that meet their needs and grow the relationship.
Identify product and service referrals across bank business lines and ensure a warm handoff to the appropriate partner.
Support Solution Center goals and work toward sales and service targets.
Complete and process consumer lending applications, including understanding underwriting needs for complex consumer lending products.
Balance loan inquiries and applications with assigned client chats and calls in queues to support service-level goals.
Maintain knowledge of regulatory, compliance, and company policies and procedures; complete required compliance training and follow applicable requirements.
Meet call evaluation metrics related to client experience and consumer lending knowledge.
Share success stories, ideas, tips, and coaching with the Solution Center team.
Build relationships and partnerships with banking center bankers and operational teams.
Perform client- and management-requested account maintenance within specified authority.
Meet attendance and scheduling requirements, including Saturday rotations.
Perform other duties as assigned.