Digital Consumer Lending Spec

Old National Bank•Chanhassen, MN

About The Position

Old National Bank’s Solution Center is a virtual lending center where clients interact with the bank through chat, phone, mobile, and online channels. The Digital Consumer Lending Specialist provides superior customer service in each interaction and builds full financial relationships with clients, with a primary focus on consumer lending. The Specialist is expected to maintain a positive attitude, work collaboratively, and support the bank’s mission, vision, and values. The position is available within Old National Bank’s footprint, with possible locations offering flexibility. Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a rotating Saturday schedule from 8:00 a.m. to noon. The stated hourly salary range is $18.75 to $30.50; final compensation depends on location, skills, experience, qualifications, and the career level at which the position is filled.

Requirements

At least 2 to 3 years of consumer lending experience.
Call center experience.
Ability to cross-sell new and existing bank products and services while providing a superior customer experience through relationship banking.
NMLS required.
Proficiency with Microsoft products and bank software products.

Nice To Haves

Bachelor’s degree in business and/or finance, or equivalent work experience.
3 to 5 years of banking experience.

Responsibilities

Build and grow relationships with clients and prospective clients by delivering a superior customer experience and understanding clients’ complete financial profiles.
Recommend additional products and services that benefit clients and grow relationships, and identify referrals across bank business lines with a warm handoff to the appropriate partner.
Work toward Solution Center sales and service targets.
Complete and process consumer lending applications, including understanding underwriting needs for complex consumer lending products.
Balance loan inquiries and leads, loan applications, and assigned client chats and calls in queues to support Solution Center service-level goals.
Maintain knowledge of regulatory requirements, compliance obligations, and company policies and procedures; complete required compliance training and follow applicable requirements.
Meet call evaluation metrics for client experience and consumer lending knowledge.
Share success stories, ideas, tips, and coaching with the Solution Center team to improve team effectiveness.
Build relationships and partnerships with banking center bankers and operational teams.
Perform client- and management-requested account maintenance within specified authority.
Meet attendance and scheduling requirements, including rotating Saturday shifts.
Perform other duties as assigned.