DIGITAL COMMUNICATIONS SPECIALIST

MESSERLI KRAMER P.A. • Plymouth, MN

10h • Onsite

About The Position

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time Digital Communications Specialist to join our team in Plymouth, MN. This position handles all digital communications with regards to consumer facing emails. Ultimately this will facilitate our ability to recover outstanding debts on client accounts by creating a positive consumer experience while, in many cases, negotiating to satisfy debt quickly and responsibly.

Requirements

• High School Diploma/GED
• Excellent communication and people skills
• Organized, self-motivated, and goal-oriented
• Ability to manage stressful situations while maintaining composure
• Ability to be confident and engaging as well as polite and compassionate
• Attention to detail and ability to reason and think quickly when negotiating
• Attention to detail with regards to email tracking to ensure each email sent in has an email response.
• Strong working knowledge of MS Office (specifically Outlook and Excel).

Nice To Haves

• 1-2 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required.

Responsibilities

• Communicating with Consumers and 3rd parties by email.
• Ensure that while communicating with consumers and 3rd parties you’re cognizant of which clients have restrictions on the communication.
• Negotiating repayment of debts according to firm/client standards.
• Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions
• Accurately enter data into outbound emails & establishing a tracking system to ensure all emails are responded to (within client standards)
• Review consumer files, keeping confidentiality at the highest level

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees