Digital Banking Product Manager
About The Position
The Digital Banking Product Manager defines, delivers, and continuously optimizes banking products and digital capabilities that advance the Bank’s strategic objectives, enhance client experiences, and support growth. The role serves as the primary owner of assigned deposit, lending, digital banking, and payment products, and is accountable for the end-to-end product lifecycle—from strategy, client and market discovery, and business case development through implementation, launch, performance management, and ongoing enhancement. The position works across teams to translate business objectives, client insights, and operational needs into product strategies, roadmaps, requirements, and prioritized backlogs. It manages product execution and delivery, evaluates market and competitive developments, uses analytics to monitor product performance and adoption, and ensures products meet security, accessibility, and regulatory standards. The role may be based at the Louisville, Colorado Century Drive branch or the Billings, Montana Great West Center. Typical work hours are Monday through Friday, 8 a.m. to 5 p.m.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- At least 7 years of experience in product management, digital strategy, or financial services.
- Experience managing product roadmaps and cross-functional initiatives.
- Experience developing business requirements, business cases, and product strategies.
- Strategic thinking, analytical, and problem-solving capabilities.
- Ability to translate complex business needs into actionable product strategies.
- Familiarity with digital platforms, APIs, and emerging payment trends.
- Ability to influence outcomes without direct authority.
- Ability to communicate product vision, business value, and recommendations to stakeholders and leadership, gain approval, and align diverse teams.
- Experience with product analytics tools and data-driven performance optimization.
- Track record of delivering successful products and managing cross-functional teams.
- Understanding of banking operations, the regulatory environment, and client experience principles.
- Knowledge of technical aspects of online and mobile banking, online account opening platforms, and faster payment platforms such as payment hubs for A2A and P2P; ability to design and integrate a user-friendly customer experience.
- Ability to use analytics tools such as Google Analytics to measure results.
- Initiative and independent judgment to move projects forward, balance competing priorities, manage dependencies, and deliver results.
- Ability to deepen client relationships with product and digital solutions and reduce friction points to address attrition.
- Regular and predictable attendance is required.
Nice To Haves
- Master’s degree.
- Background in payments, including Zelle, FedNow, RTP, early-pay ACH, account-to-account payments, and person-to-person payments.
Responsibilities
- Support and inform product vision, objectives, success metrics, and value propositions for deposit, loan, digital service, and payment products.
- Lead product discovery, business analysis, and requirements activities to identify client, business, and operational needs and translate insights into product solutions.
- Evaluate products, digital capabilities, and payment experiences; monitor trends, market insights, and competitors to identify optimization and innovation opportunities.
- Use competitive insights to improve the digital and product experience for clients.
- Develop and manage product roadmaps aligned with organizational objectives and long-term goals.
- Participate hands-on in project execution by producing critical work products, managing project plans and milestones, resolving issues, coordinating vendors, and pursuing expected outcomes.
- Support and help lead evaluation, development, and implementation of faster payment initiatives, including FedNow, RTP, tokenized deposits, cross-border payments, and emerging payment technologies.
- Translate business objectives, client insights, and operational needs into product strategies, roadmaps, business requirements, and prioritized backlogs.
- Manage delivery of product enhancements and digital capabilities and communicate progress, dependencies, risks, and outcomes.
- Monitor product performance, client adoption, and KPIs; use analytics to measure success, identify growth opportunities, and inform product investments and enhancements.
- Increase product adoption and engagement through internal enablement and customer education strategies.
- Oversee assigned products throughout their lifecycle, from ideation through launch and continuous enhancement.
- Ensure products and solutions comply with security, accessibility, and regulatory standards.
Benefits
- Paid time off, including paid sick time.
- Paid federal holidays, up to 11.
- Student debt employer repayment program.
- 401(k) retirement plan with a 6% match.
- Annual discretionary cash and stock bonuses.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short-term and long-term disability benefits.
- Life insurance.
- Flexible spending accounts.
- Health savings account.
- Employee assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
