Digital Banking Product Manager
About The Position
The Digital Banking Product Manager defines, delivers, and continuously optimizes banking products and digital capabilities to advance the Bank’s strategic objectives, enhance client experiences, and support growth. The role combines product management and digital banking expertise and serves as the primary owner of assigned deposit, lending, digital banking, and payment products. The manager is accountable for the end-to-end product lifecycle, from strategy development, client and market discovery, and business case development through implementation, launch, performance management, and continuous enhancement. The position develops product roadmaps and requirements, manages delivery and cross-functional execution, monitors performance and adoption using analytics, and ensures products meet security, accessibility, and regulatory standards. It may be based at the Louisville, Colorado Century Dr. branch or the Billings, Montana Great West Center.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- At least 7 years of experience in product management, digital strategy, or financial services.
- Experience managing product roadmaps and cross-functional initiatives.
- Experience developing business requirements, business cases, and product strategies.
- Strategic thinking, analytical and problem-solving abilities, and the ability to turn complex business needs into actionable product strategies.
- Familiarity with digital platforms, APIs, and emerging payment trends.
- Ability to influence outcomes without direct authority and communicate product vision, business value, and recommendations to stakeholders and leadership.
- Experience with product analytics tools and data-driven performance optimization.
- A proven track record of delivering successful products and managing cross-functional teams.
- Strong understanding of banking operations, the regulatory environment, and client experience principles.
- Knowledge of technical aspects of online and mobile banking, online account opening platforms, and faster payment platforms such as payment hubs for A2A and P2P.
- Ability to design and integrate a user-friendly customer experience and use analytics tools such as Google Analytics to measure results.
- Initiative and independent judgment to drive projects forward, balance competing priorities, manage dependencies, and deliver results.
- Ability to deepen client relationships with product and digital solutions and reduce friction points to address attrition.
- Ability to perform the essential duties satisfactorily, with reasonable accommodations available for qualified individuals with disabilities.
- Regular and predictable attendance is required.
Nice To Haves
- Master’s degree.
- Background in payments, including Zelle, FedNow, RTP, early pay ACH, account-to-account payments, and person-to-person payments.
Responsibilities
- Support and inform product vision, objectives, success metrics, and value propositions for deposit, loan, digital service, and payment products.
- Lead product discovery, business analysis, and requirements activities; identify client, business, and operational needs and translate them into product solutions.
- Evaluate products, digital capabilities, payment experiences, market trends, and competitor developments to identify opportunities for optimization and innovation.
- Develop and manage product roadmaps aligned with organizational objectives and long-term goals.
- Take a hands-on role in project execution by completing work products, managing project plans and milestones, resolving issues, coordinating with vendors, and ensuring business outcomes are achieved.
- Support and help lead the evaluation, development, and implementation of faster payment initiatives, including FedNow, RTP, tokenized deposits, cross-border payments, and emerging payment technologies.
- Translate business objectives, client insights, and operational needs into product strategies, roadmaps, business requirements, and prioritized backlogs.
- Manage delivery of product enhancements and digital capabilities, communicating progress, dependencies, risks, and outcomes.
- Monitor product performance, client adoption, and KPIs; use analytics to measure success, identify growth opportunities, and inform product investments and enhancements.
- Increase product adoption and engagement through internal enablement and customer education strategies.
- Oversee assigned products throughout their lifecycle, from ideation through launch and continuous enhancement.
- Ensure products and solutions comply with security, accessibility, and regulatory standards.
Benefits
- Paid time off and paid federal holidays.
- Student debt employer repayment program.
- 401(k) retirement plan with a 6% match.
- Medical, dental, and vision benefits.
- Short-term and long-term disability benefits.
- Life insurance.
- Flexible spending accounts and a health savings account.
- Employee assistance program.
- Annual discretionary cash and stock bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
