Digital Automation Engineer

Charter Manufacturing•Mequon, WI

About The Position

Charter Manufacturing is seeking a Digital Automation Engineer to improve how technology enables the business by identifying opportunities to eliminate repetitive work and developing automation, integrations, and intelligent workflows. The role works across Digital Technology teams to streamline processes and help the organization adopt modern technologies, AI capabilities, and automation. The engineer analyzes existing workflows and simplifies, standardizes, eliminates, or automates tasks before introducing technology solutions. They design, build, test, deploy, maintain, and continuously improve secure, scalable, supportable automation solutions aligned with enterprise standards. Solutions may use scripting, APIs, workflows, integrations, low-code platforms, and other automation technologies. The role also evaluates emerging automation tools and AI capabilities, manages automation initiatives from idea generation through long-term support, prioritizes a backlog based on value and impact, defines success metrics, and communicates results. The engineer partners with Infrastructure, Service Desk, Cybersecurity, Enterprise Applications, and Business Technology teams, serving as a trusted automation advisor and champion of continuous improvement.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
At least 3 years of experience in IT operations, infrastructure, application support, service management, automation, or a related technical field.
Experience with scripting and automation tools such as PowerShell, Python, APIs, workflow platforms, or similar technologies.
Strong understanding of IT operations, infrastructure, or enterprise technology environments.
Experience identifying process improvement opportunities and reducing manual effort through automation.
Excellent analytical, problem-solving, communication, and collaboration skills.
A continuous-improvement mindset and passion for simplifying complex processes.
Curiosity about emerging technologies, AI, automation platforms, and digital transformation.
Ability to work in an environment where the path forward often needs to be defined rather than simply following established processes.

Nice To Haves

Experience integrating systems through APIs, webhooks, connectors, orchestration tools, or workflow platforms.
Experience with IT service management processes and platforms.
Experience with cloud platforms, infrastructure automation, endpoint management, low-code/no-code platforms, or robotic process automation.
Familiarity with Git, source control, testing, release management, and DevOps concepts.
Experience measuring and reporting on automation outcomes and operational improvements.
Background in Lean, Six Sigma, process engineering, or continuous improvement methodologies.
ITIL, Lean Six Sigma, Microsoft, Azure, AWS, or related certifications.

Responsibilities

Identify and prioritize opportunities to automate manual, repetitive, and time-consuming processes across Digital Technology and Infrastructure & Operations.
Partner with teams to understand challenges and find ways to improve efficiency, consistency, and service quality.
Analyze workflows and simplify, standardize, eliminate, or automate tasks before introducing technology solutions.
Design, build, test, deploy, maintain, and improve automation solutions using scripting, APIs, workflows, integrations, low-code platforms, and other automation technologies.
Ensure solutions are secure, scalable, supportable, and aligned with enterprise standards.
Create reusable automation frameworks and best practices for use across teams.
Evaluate and recommend automation tools, AI capabilities, and operational technologies, including opportunities involving generative AI, orchestration, and intelligent process automation.
Manage automation initiatives through requirements gathering, implementation, adoption, measurement, and long-term support.
Maintain and prioritize an automation backlog according to business value, risk reduction, operational impact, and strategic priorities.
Define success metrics and communicate outcomes such as time savings, efficiency gains, error reduction, and business impact.
Monitor solution performance and optimize, improve, or retire automations as business needs change.
Collaborate with Infrastructure, Service Desk, Cybersecurity, Enterprise Applications, and Business Technology teams.
Promote automation, standardization, continuous improvement, innovation, and operational excellence across Digital Technology.