Digital Asset Coordinator

ICP•Atlanta, GA

About The Position

The Digital Asset Coordinator is responsible for the quality assurance of client assets and data, as well as system management. This role involves updating and checking asset metadata, promoting best practices for the DAM platform, and processing migration tasks. The coordinator will also handle incoming assets for global distribution platforms, audit files and metadata, and follow operational procedures to ensure timely task completion. Additionally, this role involves handling customer support requests and escalating issues as needed.

Requirements

Rigorous attention to detail when performing process-oriented tasks.
Excellent verbal and written communication skills.
Media and technology agnostic, whilst displaying an affinity and passion for the industry
Ability to follow a structured process while being flexible when circumstances require change and adaptations.
Proficient Microsoft Office skills (Excel MUST, Word, PowerPoint)
Able to work both independently and as a part of a world-class team.
Authenticity – Being present, honest and sincere goes a long way.
Compassion – Doing the right thing means driving connection within our community and caring for one another.
Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!
Providing the Right Resources – Always find a way, you are incredibly capable.
Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.
Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.
Graduate in any stream.
Knowledge of Office 365 applications (Word, Excel, PowerPoint and Outlook).
General understanding of brands and ecommerce.

Nice To Haves

2 – 3 years industry experience or interest in digital media, digital asset management, librarian sciences or archives
2 – 3 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required.
Preference to candidates from advertising and digital marketing streams.
Experience in metadata or content related projects.
Experience in preparing data reports in Excel.
Experience in communicating with international clients via mail and video conferencing
Someone who exemplifies our ICP Values: Curious, Inclusive, Focused, Creative, Trustworthy.

Responsibilities

Quality assurance of client assets & data and system management.
Updating & checking assets metadata such as Keywords, EANs, Video Durations, etc… as per QA norms.
Promote best practice - DAM platform across all user groups.
Respond and investigates end user inquiries and requests as directed.
Processing of migration (Downloading & Uploading) task as per clients request and as per guidelines.
Entry, tagging and quality assurance of incoming assets for global distribution platforms.
Quality assurance, formatting, and ingest of copy for global distribution platforms.
Audit files and metadata entries for completion and proper organization.
Follow operational procedures to complete tasks in a timely manner.
Handling of Customer Support request – Raising tickets to technical support.
Escalate issues or questions to appropriate team member for resolution.